AI powered insurance, today.

Streamline operations and eliminate process debt with an intelligent workflow solution built for insurers, by insurance experts.

Start your journey

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Go from disorganised to synchronised

Transform your insurance operations with Assure BPM’s fully integrated, AI-enabled insurance workflows. Built on ServiceNow, it unifies heritage systems, streamlines data processing and enhances operational collaboration across the entire policy lifecycle.

30%

reduction in process cycle times

30%

reduction in manual processes

80%

reduction in time to build processes

WHITE PAPER

How insurers can finally tackle technology and process debt

Decades of underinvestment have left insurers burdened with an estimated $200 billion in technical and process debt. The HFS Research white paper, “Insurers Cannot Continue to Ignore Decades of Technical and Process Debt,” lays out the urgent need for modernisation in the face of rising customer expectation, regulatory pressure and digital disruption. It also outlines DXC’s phased approach to transformation that helps insurers modernise without putting core operations at risk.

Download the white paper

Features

Enhanced AI Capabilities

Assure BPM leverages both productive and Agentic AI to automate back-office policy administration and free up resources to focus on innovation and customer service.

Fully integrated with DXC Assure Platform

SaaS platform provides advanced security, data management and governance. Its API enables seamless integration with DXC and other third-party systems.

Purpose-built workflows

Pre-integrated, highly automated processes based on DXC’s 40+ years insurance experience and ServiceNow’s industry-leading AI and workflow technology.

Process optimisation

Leveraging ServiceNow’s process mining capabilities, business processes are instantly analysed, identifying inefficiencies and bottlenecks.

AI-driven, self-service, persona-based, mobile-ready, 24/7 portal

Policyholders and agents get a faster, more accurate, personalised experience.

BPM Accelerator

Leverage AI-powered tools to convert data and images from your legacy workflow solution to Assure BPM.

What are the benefits?

Choose DXC Assure BPM if you want to

Globe icon, increase speed, accuracy and quality of customer service, Assure BPM | DXC Technology

Increase speed, accuracy and quality of your customer service.

Chip icon, business operations and insurance applications, Assure BPM | DXC Technology

Seamlessly integrate business operations and insurance applications.

Lightbulb brain icon, automate workflows, customer and employee satisfaction, Assure BPM | DXC Technology

Automate workflows and ensure customer and employee satisfaction.

Reduce process debt and modernise without sacrificing system compatibility.

Offer your customers digital-first, self-service portals with virtual assistance, notifications and mobile access.

Gain deeper insights into operational processes and customer activity.

See what can we do for you today.

Request a Demo

Why partner with us?

We understand the complexities of the insurance industry. That’s why our solution is designed to solve the real challenges you face today.

From policy applications to claims, Assure BPM turns data into fast, intelligent decisions that accelerate speed to market.

Technology that grows with you | DXC Assure BPM

Our solution seamlessly integrates with your current and future systems, so you can start transforming today.

Accelerate customer satisfaction | DXC Assure BPM

Deliver faster, more accurate and personalised service through smart automation.

Why DXC

Insurers choose DXC Assure BPM, built on ServiceNow, to modernise insurance operations with a robust insurance workflow solution, digital capabilities and data-driven insights to reduce process debt, enhance operational efficiency and improve policyholder satisfaction. Here’s what you can expect when you work with us.

Presence and scale

DXC’s global scale in insurance, breadth of services, intellectual property and insurance expertise are unmatched. DXC has served the insurance industry for more than 40 years, with more than 1,000 customers and dozens of active customer communities. DXC has all the necessary capabilities in-house: software, implementation services, BPO/BPS, best practices and IT/business transformation skills.

Tested and proven

DXC is the largest provider of life business process services in the United States, running operations for 30 life insurers. With deep industry expertise, we understand the operational challenges and critical process pain points insurers face. Together with ServiceNow, a leader in Agentic AI and workflows, we deliver a powerful solution that streamlines operations, improves efficiency and enhances the customer experience.

Next-generation digital focus

DXC’s next-generation offerings are based on cloud infrastructure and modern digital technologies, supported by more than 14,000 insurance focused professionals who enable insurers to build a digital future while transforming their legacy business.

"Unifying ServiceNow’s AI and workflows with DXC’s deep insurance industry insight has the power to change insurance processes in ways never possible before. Together we’re helping accelerate transformation across carriers – bringing greater agility and speed to each and every process."

Nigel Walsh
Global Head of Insurance GTM, ServiceNow

Partnerships

DXC is driving AI-powered innovation for the insurance industry with its leading partners.

Learn about DXC's complete partner ecosystem

Commonly asked questions about DXC Assure BPM

DXC Assure BPM is the only workflow solution that includes 140+ workflows that have been pre-built and pre-integrated for the insurance policy lifecycle.

Combining DXC Technology’s insurance expertise with ServiceNow’s platform of action, DXC Assure BPM integrates artificial intelligence (AI), data and workflows to reduce process debt, enhance operational efficiency and improve customer satisfaction. Fully integrated with DXC Assure Platform, the solution unifies disparate systems and automates processes across the entire policy lifecycle.

Assure BPM leverages both productive and cognitive AI to enhance efficiency from ideation to product launch. AI plays a critical role in analysis, documentation, and process optimization, driving productivity throughout the policy lifecycle.

Some examples of AI-powered workflows include process analysis, automated process mapping of documentation, enhanced customer support, report summarization, workflow analysis and optimization, intelligent workflow integration and fraud detection.

Assure BPM includes 140+ pre-built, standardized workflows. The business rules associated with these processes are customizable.

Absolutely. If you have a customer/agent portal that meets your business objectives, DXC Assure BPM can seamlessly integrate with it.

Have more questions? Meet with one of our experts to learn more.

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AI powered insurance, today.

Go from disorganised to synchronised

How insurers can finally tackle technology and process debt