Customer Stories | November 7, 2025
In mining, technology is becoming as important as physical infrastructure. Automation, data insights and digital connectivity are reshaping how employees work, collaborate and stay safe in some of the world’s most demanding environments.
So, when downtime means lost productivity, higher costs and increased risk, the ability to deliver digital experiences has become a critical business priority.
The World Economic Forum estimates that digital transformation could unlock $320 billion in value for the mining industry by 2035.
As one of the world’s largest mining companies, Vale operates across 18 countries and some of the most remote environments on Earth. From mines in the Amazon to ports in Asia and Canada, employees rely on digital tools to schedule shifts, access operational systems, run performance analytics and communicate across vast geographies where in-person support is rarely available.
Vale understood that a traditional SLA-driven IT model was no longer enough. A ticket might close on time, but employees were still waiting days for resolution, impacting productivity and safety. To change this, Vale partnered with DXC Technology to create a model focused on employee outcomes, reduced friction and stronger connectivity wherever people work.
“With Oxygen, our people no longer lose time chasing IT fixes—the support comes to them, wherever they are," said Márcio Rodrigues de Oliveira, Global Leader, End-user Experience, Vale.
Vale and DXC launched Oxygen, a transformative initiative aimed at enhancing the Digital Employee Experience at Vale. It introduces a new concept in technology service management, with a primary focus on Field Services, Service Desk, equipment provisioning, and advanced automation — all centered around improving the customer experience. Key innovations included Smart Digital Lockers which allow employees to replace or collect devices without traveling, a Virtual Service Lounge for instant remote support and proactive monitoring that uses real-time device data to detect and resolve issues before they disrupt work.
The impact was immediate:
Oxygen turned IT from a bottleneck into an enabler of productivity, laying the foundation for the next stage of transformation.
Building on Oxygen’s success, Vale and DXC developed Digital Employee Experience (DEX), a predictive, insight-driven model designed to prevent IT issues before they occur. This system uses real-time device telemetry, sentiment analysis and automated asset tracking to give Vale deeper visibility into how its employees experience technology. As a result, Vale has saved $188,000 annually by recovering lost or underused hardware, while employees now benefit from more stable, responsive systems that reduce downtime.
The Oxygen Project, designed and implemented by DXC Technology, earned the ISG Paragon Awards South America 2025. The initiative enables Vale employees to work remotely, enhancing collaboration and streamlining processes through automation and AI.
Vale’s journey shows how a global enterprise can use digital experience to strengthen operational resilience and empower employees. By shifting from reactive IT support to proactive, predictive services, Vale is delivering measurable cost savings, efficiency gains and higher satisfaction across its workforce.
Across the mining industry and in other asset-intensive sectors, organizations face the same challenge: how to keep dispersed workforces productive while driving down costs and ensuring safety. DXC helps businesses meet this challenge with modern workplace services that unify support, automate processes and use data to continually improve the employee experience. As a result, technology delivers both performance improvements and organizational resilience for the future.
