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Assure Smart Apps

Chart the path to becoming a fully digital insurer with pre-built, AI-driven smart insurance applications and intelligent orchestration. Unlock speed to market, operational efficiencies, and customer loyalty.

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Dream big. Start small. Go fast.

 

Every insurer’s journey is unique. And the path forward is clear: Dream big about what’s possible. Start small with high-impact wins. Go fast to scale innovation across the enterprise.

With DXC’s Smart Apps and Agentic AI, you can modernize your operations, unlock value today, and build the digital insurer of tomorrow.

What's included

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Modular Components

A catalog of out-of-the-box Smart Apps to address the industry’s most critical high-friction or repetitive workflows, driving incremental value.
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Accelerated Delivery Methodology

Each Smart App is implemented via a six-step framework reducing time to market from months to weeks.
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Embedded AI Capabilities

The Smart Apps orchestration layer leverages agentic AI to coordinate workflows in real time—providing execution at scale—faster, smoother and more consistent.
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Self-service Portal

AI-driven, persona-based, mobile-ready portal provides policyholders, agents and employees with a faster, more accurate personalized experience.

Features

Secure. Scalable. Smart. Assure Smart Apps are AI-driven smart insurance applications that automate workflows and engage modular AI agents, insurance services, configurations and LLMs through an intelligent orchestration layer. Assure Smart Apps are built with the Assure BPM toolkit, combining DXC’s deep insurance expertise with ServiceNow’s advanced AI and workflow capabilities. They run on DXC’s Assure Platform, a secure SaaS foundation that provides robust data management, governance, and seamless API-enabled integration with data marts and insurance software solutions, including on-premises and cloud-based DXC and third-party policy lifecycle administration systems.

The catalog of smart applications spans the entire policy lifecycle — policy, billing, and claims. Each Assure Smart App is a modular building block, purpose-built to streamline a specific business function enabling faster deployment and measurable impact.

30%
reduction in process cycle times
30%
reduction in manual processes
80%
reduction in time to build processes

Who can benefit

Choose Assure Smart Apps for your business if you are:

  • Wanting to reduce process and technology debt with Agentic AI
  • Aiming to incrementally modernize your high-friction workflows without impacting your existing systems
  • Seeking seamless integration between business operations and insurance applications
  • Needing digital-first, self service portals with virtual assistants, notifications, mobile access and robust document management

Why DXC

Insurers choose Assure Smart Apps to quickly modernize select insurance functions with a pre-built, robust insurance workflow solution, digital capabilities and data-driven insights to enhance operational efficiency and improve stakeholder satisfaction. Here’s what you can expect when you work with us.

Presence and scale

DXC’s global scale in insurance, breadth of services, intellectual property and insurance expertise are unmatched. DXC has served the insurance industry for more than 40 years, with more than 1,000 customers and dozens of active customer communities. DXC has all the necessary capabilities in-house: software, implementation services, BPO/BPS, best practices and IT/business transformation skills.

Tested and proven

DXC is the largest provider of life business process services in the United States, running operations for 30 life insurers. With deep industry expertise, we understand the operational challenges and critical process pain points insurers face. Together with ServiceNow, a leader in Agentic AI and workflows, we deliver a powerful solution that streamlines operations, improves efficiency and enhances the customer experience. 

Next-generation digital focus

DXC’s next-generation offerings are based on cloud infrastructure and modern digital technologies, supported by more than 14,000 insurance focused professionals who enable insurers to build a digital future while transforming their legacy business. 

Partnerships

DXC delivers Assure Smart Apps alongside leading partners.

Commonly asked questions about DXC Assure Smart Apps

Yes, every customer has unique environment. We help clients reimagine their processes to leverage a digital-first mentality. 

Yes! We offer out-of-the-box Assure Smart Apps designed around our customers’ priorities, and we work closely with them every day to create new solutions. If you have an idea for a smart app, we’d love to discuss it with you!

Yes, we are continually developing and delivering our AI-driven solutions across all of these markets, globally.

Absolutely.  Each Smart App comes with a persona-based digital-first, AI-driven, mobile-ready, self-service portal. However, if you have a customer/agent portal that meets your business objectives, Assure Smart Apps can seamlessly integrate with it.

  • Submission intake
  • First notice of loss (FNOL)
  • Beneficiary changes
  • Benefits illustration
  • Invoice presentment and payment
  • Incident management
  • Customer one view
  • Product configuration
  • Agent assistance
  • Vendor management
  • Business priority assessment
  • Broker insights
  • Advisor assistance
  • Loan assistance
  • New business processing
  • Agent licensing and appointments
  • Underwriting
  • Mailroom processing
  • Billing and collection
  • Claims processing
  • Transaction processing
  • Compensation processing
  • Policy management and updates
  • Post-issue administration, correspondence and/or call center
  • Accounting, financial operations, statements and document management
  • Distribution support
  • Retirement plan administration
  • Reinsurance terms and conditions negotiations
  • Business controls, regulatory support, reporting
  • And more…
Have more questions? Meet with one of our experts to learn more

FIND OUT HOW DXC CAN HELP YOU

Contact Us

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

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