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DXC Connect
Insurance Executive Forum | London

20 – 21 September 2023
An invitation-only forum for executive leaders from DXC Technology’s insurance customer community

Connecting DXC Technology’s insurance customer community

The DXC Connect customer community offers opportunities for insurance professionals from around the world to engage with other members of the DXC Insurance Software and BPS ecosystem. Through meaningful gatherings, DXC community members participate in thoughtful discussions, learn valuable industry and product information, and share their feedback and insight.

Executive forums are our most exclusive events, reserved for leaders from our customer community. We are excited to host our forum in London on 20 – 21 September 2023.

What to expect at DXC Connect Insurance Executive Forum

Through general sessions, product breakouts, roundtable discussions and unique networking experiences, executive forum attendees will:

  • Connect with peers, DXC team members and industry leaders to discuss the trends affecting our industry and how to address them
  • Learn how DXC is investing in solutions to drive growth for your business and help you better serve your customers
  • Share feedback about the innovations needed to succeed in the dynamic insurance environment — now and in the future


Learn what past executive forum attendees have said about the event

“High-calibre plenary sessions and panel discussions, engaging and insightful breakout sessions with industry peers, and good networking opportunity. The conference was very, very well organized.”

“It was very helpful to network with other customers facing similar problems/issues and collaborate on how we can help each other and/or avoid having to figure it out alone.”

“Good speakers. Great networking events. Plenty of information on product updates. Had everything a good conference needs.”

“The conference was a great opportunity to learn about DXC’s strategy and roadmap, network with other customers and provide feedback to DXC on their products.”

High-level agenda

DXC Connect Insurance Executive Forum is about creating connections — providing our insurance community with valuable opportunities to connect with people, insights and solutions to help drive success. The forum includes a day and a half of insightful sessions and engaging networking opportunities.

Hours and agenda are subject to change. Please note: Times are in BST.

8:30 a.m. – 9:30 a.m. | Breakfast and networking
Breakfast isn’t just breakfast when you’re sitting next to some of the greatest minds in the insurance industry. Take advantage of all the forum has to offer by joining networking tables based on the products you use or the topics you’re interested in discussing.

9:30 a.m. – 9:40 a.m. | Welcome
Mark Broadhurst, Managing Director, Insurance, Europe, DXC Technology

9:40 a.m. – 10:40 a.m. | General session | Keynote
Ray August, President, Insurance Software & BPS, DXC Technology
Phillip Ehlen, Director, Insurance Solutions, DXC Technology 

Annmarie Fini, Vice President, Customer Experience and Global Markets, Insurance Software & BPS, DXC Technology
Andrew MacDougall, Head of Insurance Software Delivery, Europe, DXC Technology
Steve Reid, Global Offering Manager, Broking, DXC Technology

Join Ray August, along with members of the DXC team, to kick off our time together. During this opening session, Ray will highlight the strategic investments DXC is making to drive customer success. We’ll explore how we are delivering on our customer commitments, using your feedback to shape the roadmap for our solutions and services. From AI to Centres of Excellence, you’ll learn about the enhancements you can take advantage of now – and into the future!

10:40 a.m. – 11:00 a.m. | Break and morning tea

11:00 a.m. – 12:00 p.m. | Breakout sessions

Breakout session | Broking industry keynote: Advancing customer success
Steve Reid, Global Offering Manager, Broking, DXC Technology
Ben Daines, Principal Pre-Sales Solutions, UK & Europe, DXC Technology
Mark Elvidge, Senior Manager Application Delivery, EMEA, DXC Technology
Anne Pearsall, Head of Product - Underwriting and Premium, London Insurance Market Joint Ventures 

Since its launch last year, we’ve made great progress with DXC Assure Market Link, using your feedback to guide the solution’s roadmap and best support you with the adoption of Blueprint Two. During this session, we’ll explore how we are advancing both our DXC Assure solution and heritage products to ensure customer success. You’ll see new capabilities in action, and we’ll highlight additional ways we are delivering on our commitments to you, including our Product Advisory Group and recently launched DXC Assure Global Specialty Centre of Excellence.

Breakout session | Commercial & Specialty industry keynote: Delivering on our carrier commitment
Chris Kirby, Global Offering Manager, DXC Technology

During this session, DXC product and market experts will highlight how we have increased customer engagement to ensure our solutions deliver clear value and support you with the adoption of Blueprint Two. We’ll explore enhancements to DXC Assure Commercial and Specialty, DXC Assure Market Link and our heritage products to promote your customer success, and you’ll see several new capabilities in action! Plus, we’ll highlight additional ways we are delivering on our customer commitments, including our Product Advisory Group and recently launched DXC Assure Global Specialty Centre of Excellence.

Breakout session | DXC Assure Integral product keynote: Driving growth and modernisation
Beverley Chapman, Product Delivery Manager, Insurance, DXC Technology
Ian Gammie, Global Product Offering Lead, Integral, DXC Technology
Rakesh Pilli, Principal Pre-Sales Life & Wealth, DXC Technology

Neil Trussler, Integral Global Product Manager, DXC Technology

During this session, we’ll explore the investments DXC is making to help you modernise and grow your business. We’ll explore your upgrade options with DXC Assure Integral and demonstrate new capabilities, highlighting how DXC solutions can help support your business priorities. Plus, you’ll learn how we can help address some of your key business challenges through our Centres of Excellence.

Breakout session | DXC GraphTalk product keynote: Solution investments for customer success
Jerome Gagnaire, Director, Service Line Insurance Software, EMEA, DXC Technology
Gilles Guedj, General Manager, Insurance, South Europe, DXC Technology
Laurent LePicart, Product Manager, DXC GraphTalk, DXC Technology

Join DXC product experts to explore the commitments we’re making to help your business succeed, both now and in the future. In this session, we’ll review the DXC GraphTalk roadmap, and you’ll see enhancements in action! Most importantly, we’ll answer questions, gather your feedback and discuss how we work together to advance our solutions and services.

Breakout session | Reinsurance industry keynote: Enhancing long-term value and collaboration
Bjornar Evenshaug, Global Offering Manager, Reinsurance, DXC Technology
Andi Thomas, Global Product Manager, Reinsurance, DXC Technology
Indrajit “Indy” Sengupta, General Manager, Insurance & BPS - North, Central & Eastern Europe, DXC Technology

Join DXC reinsurance experts for a deep-dive into DXC Assure Reinsurance, the modernized reinsurance administration solution supporting all lines of business across assumed, ceded, general and life. You will learn about key technology improvements, new value-add features, deployment options, including SaaS/Cloud, and the hassle-free upgrade path from our heritage solutions. Attendees will see DXC Assure Reinsurance in action and learn how our new DXC Assure Reinsurance Centre of Excellence will enhance the customer experience.

12:00 p.m. – 1:00 p.m. | Breakout sessions | Product roundtable discussions
After a morning full of learning, it’s time to ask questions and share what’s on your mind. During interactive discussions, you’ll connect with peers using the same products as you, including:

  • Broking: Brokasure Desktop, Brokasure Enterprise, DXC Assure Broking, Global XB  
  • Commercial & Specialty: DXC Assure Commercial and Specialty, Genius, Iris, Xuber Enterprise and Xuber for Insurers, including Open Box/Co
  • Integral, Life/400 and VP/MS
  • DXC GraphTalk and VP/MS
  • Reinsurance: DXC Assure Reinsurance, Elgar, GLOBAL XLPro, SICS, Xuber Enterprise

1:00 p.m. – 2:00 p.m. | Lunch and networking
Continue conversations with your peers and DXC team members over lunch.

2:00 p.m. – 2:30 p.m. | General session | Attack & Respond: Changing cyber strategies, what’s new?
Mark Hughes, President, Security, DXC Technology
Paul Tumelty, Regional Consulting Leader, UK and Ireland, Mandiant Consulting

Learn from organizations that are on the front lines of defending networks and responding to threats every day. Experts from DXC and Mandiant/Google will focus on changes in adversary behaviors and different approaches to cyber strategies. We will share recently observed attack trends and share learnings to help you gain awareness and better prepare to protect your business.

2:30 p.m. – 3:15 p.m. | General session | Perspectives on the journey to modernisation
Michael Felder, Product & Engineering Director BM & Contracts, Swiss Reinsurance Company Ltd
Neena Patel, Head of Technology - ReCIC, Liberty Special Markets
Marc Wouters, Chief Transformation Officer, Baloise Insurance
Hosted by Annmarie Fini, Vice President, Customer Experience and Global Markets, Insurance Software & BPS, DXC Technology

Additional speakers coming soonHow are insurers modernising their businesses to compete more effectively and stay relevant amidst dynamic market conditions? During a series of fireside chats, we’ll explore this question with insurance leaders. You’ll gain actionable insights from other executives who are transforming their businesses – and our industry!

3:15 p.m. – 3:35 p.m. | Break

3:35 p.m. – 4:10 p.m. | General session | Artificial Intelligence: Innovations and impacts
Phillip Ehlen, Director, Insurance Solutions, DXC Technology
Kal Kanev, Director, Global AI Practice, DXC Technology

Employing artificial intelligence (AI) to solve business challenges isn’t new; however, AI innovations are rapidly expanding and evolving, and businesses must determine how to leverage new technology. From data mining to deep learning, large language models to generative AI, this thought-provoking session will explore AI innovations – and potential impacts.

4:10 p.m. – 4:50 p.m. | General session | Insights and innovation from the modernisation of the London Market
Louise Day, Chief Operating Officer, International Underwriting Association
Chris Halbard, Chief Executive Officer, London Insurance Market Joint Ventures
Alvaro Montenegro, Product and Technology Director, DXC Technology
Hannah Kate Smith, Global Operations & Engagement Director, Lloyd’s
Hosted by Natanje Holt, Software General Manager, DXC Technology

Modernising the largest insurance market in the world is no small undertaking. Moving messaging and processes toward a data-first approach, Blueprint Two is the largest transformation program that the insurance market has seen. During this session, we’ll explore this multi-year program impacting and requiring change for all of the market participants and discuss insights for the insurance industry as a whole.

4:50 p.m. – 5:00 p.m. | Closing remarks
Mark Broadhurst, Managing Director, Insurance, Europe, DXC Technology

5:30 p.m. – 9:30 p.m. | Networking reception and dinner
Continue making connections during our evening event at the Andaz London Liverpool Street, filled with meaningful conversations and exceptional cuisine.

8:00 a.m. – 9:00 a.m. | Breakfast and networking
Breakfast wouldn’t be complete without coffee and conversations – and we’ll have plenty of both as we start our final day together.

9:00 a.m. – 9:10 a.m. | Opening remarks
Mark Broadhurst, Managing Director, Insurance, Europe, DXC Technology

9:10 a.m. – 10:10 a.m. | General Session | The next 20 years
Bill Pieroni, Chief Executive Officer, ACORD

What does the future look like for the insurance industry? What software and service innovations do insurers want to see as we look toward the next 20 years, and what role does AI play? In this session, we’ll explore valuable new insights from recent ACORD research.

10:10 a.m. –10:25 a.m. | Break

10:25 a.m. – 11:25 a.m. | Breakout sessions | Roundtable discussions
When you registered for DXC Connect Insurance Executive Forum, you told us what topics were top of mind, and these discussions have been designed specifically to address your feedback. During these interactive sessions, you’ll collaborate with peers and members of the DXC team around topics such as automation, digital transformation and analytics. We'll discuss opportunities, obstacles and how we work together to evolve our industry through the lens of these topics.

  • Achieving growth and efficiency through automation, featuring ServiceNow
  • AI in Reinsurance 
  • Digital transformation in General Insurance
  • Digital transformation in Commercial and Specialty Insurance
  • Digital transformation in Broking
  • Digital transformation in Life and Pensions
  • Driving results through analytics, featuring AWS

11:25 a.m. –11:40 a.m. | Break

11:40 a.m. – 12:40 p.m. | General session | Achieving Olympic excellence: Unlocking the traits of high-impact performance
Steve Backley, Olympian and 1990 IAAF World Athlete of the Year
Roger Black, Olympian and Track and Field World Champion

As we wrap up our executive forum, Olympic legends Steve Backley and Roger Black delve into the secrets of Olympic performance and how to apply them to our businesses and our insurance community. With a profound understanding of elite achievement, they’ll spotlight the traits that lead to exceptional results. Don't miss this unique and impactful opportunity to learn how Olympic performance can be translated into real-life actions, accessible to anyone committed to improvement.

12:30 p.m. – 12:50 p.m. | Closing remarks
Mark Broadhurst, Managing Director, Insurance, Europe, DXC Technology

While our time together at DXC Connect Insurance Executive Forum may come to an end, the learning and collaboration will continue. In this final session, we’ll highlight key takeaways from the executive forum and opportunities to stay involved moving forward.



Speakers will include DXC leaders and community members and industry professionals, including those highlighted below. Additional speakers will be announced as the event approaches.

Ray August
General Manager, Insurance Software & BPS
Annmarie Fini
Vice President, Customer Experience, Insurance Software & BPS
Mark Broadhurst
Managing Director, Insurance, UK and Europe
People attending a session


This is an invitation-only event, and seats are limited. When completing your registration, please be sure to use the email address your invitation was sent to. Registration requests from other email addresses will not be accepted.
Jet wing

Venue and travel

The DXC Connect Insurance Executive Forum will take place at etc.venues 155 Bishopsgate. Located in the heart of the City of London, the venue is a short walk from Liverpool Street Station and just 1 hour from five international airports.

Additional venue and travel details will be provided when you complete your registration.
Question marks


Have questions? We have answers. Review our Frequently Asked Questions document and find the answers you need about attire, where to pick up your badge and more.

Thank you to our Premier Sponsors


Reimagine insurance business processes in the cloud and create business value with DXC Technology and AWS.


ServiceNow makes the world work better for everyone. Our cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow.

Thank you to our Gold Sponsors


Facilitate fast, accurate data exchange and more efficient workflows through electronic standards, standardized forms and tools.


Build personalized analytic experiences in any application or workflow through customized APIs.

London Market Joint Ventures

Step into the digital future of insurance powered by experience, expertise and technology.

Swiss Re

Access a powerful suite of tools and services spanning the entire insurance value chain. 

Thank you to our Silver Sponsors

IPSoft Amelia

Enhance experiences with a digital-first contact center leveraging AI/ML powered solutions integrated with DXC software.

Jean Edwards Consulting

Elevate your business efficiency with AI-powered document ingestion and data entry for SICS. 


Embrace a customer-centric approach to digital transformation with KPMG and DXC Technology. 


Step into the future of QA with AI-driven precision using Virtuoso's software test automation capabilities. 

If you have any questions about the venue, event logistics or special requests, please contact DXC Connect Events.