Customer

General Plastic Industrial Co., Ltd.

Location

Taichung, Taiwan

Industries

Manufacturing

Offerings

Custom Applications EAS for SAP

Customer Stories | September 2, 2025

GPI’s SAP upgrade delivers 20% faster data analysis

The manufacturing industry is under pressure. Rising competition from low-cost producers, expanding global supply chains, and growing demands for transparency and sustainability are reshaping the way things get made.

Many legacy systems often lack the speed and precision today’s global market demands. To keep up, manufacturers are looking at SAP enterprise resource planning (ERP) software and other technologies that connect operations, deliver real-time insights and support agile decision-making.

A unified approach to a global challenge

That was the challenge for Taiwan-based General Plastic Industrial Co., Ltd. (GPI), a global manufacturer of laser printer and photocopier products.

To counter rising competition from low-cost manufacturers around the globe, GPI made a strategic move: acquiring Katun Corporation, a US-based distributor of printer supplies and services.

However, the merger introduced a major challenge: fragmented systems and siloed data slowed down decision-making, added operational complexity and limited growth. GPI needed a unified platform to manage core business processes, and ERP was the answer.

Think of ERP as a central hub that brings finance, sales, inventory and production together, so everything runs smoothly. By connecting these systems, an ERP process allows people to work more collaboratively across teams and geographies.

One platform for a more connected business

GPI partnered with DXC to design and implement a unified SAP ERP platform that would modernize its business infrastructure and connect operations across continents.

Collaborating with GPI’s teams across sales, finance, production, and planning, DXC developed a solution to standardize workflows, unify data across geographies, and build digital capabilities for long-term success.

The DXC team also helped GPI apply SAP best practices and provided targeted training to ensure teams worldwide adopted the systems quickly.

DXC provides a full spectrum of SAP-based solutions to help customers worldwide respond more quickly to market changes, simplify operations, and mitigate the risks, costs, and disruptions associated with business transformation.

Data-driven decisions, delivered faster

GPI’s new SAP ERP system has transformed operations, delivering key benefits such as:

20% faster data analysis, enabling quicker business decisions
Standardized global operations across Taiwan, the US, China and Cambodia
Integrated planning and sales data for greater efficiency and agility
Improved customer service, with faster response times and better reliability
A scalable foundation to support future growth and global competitiveness

“The new ERP system has made our operations smoother and our decision-making more agile,” said Kuoying Wang, GPI’s Chairman. “With visual data and real-time insights, we can respond faster and more flexibly to the changing needs of our markets."

These benefits also improve the user experience, with faster order processing, more accurate delivery timelines, and quicker service resolution.

Watch the video to learn more.

Scaling with confidence

GPI is seeing measurable returns on its SAP ERP investment. The new platform provides a resilient digital backbone that scales with the business and supports its long-term growth strategy as a truly global organization.

It also positions GPI to explore advanced capabilities, from predictive analytics to automated planning, driving continuous improvement and innovation.

The big picture

Modern manufacturers need to move fast, operate smarter and stay globally connected. With DXC as a strategic partner, GPI implemented a unified SAP ERP platform that supports sustainable expansion, smarter operations and future innovation.

And this is another example of how DXC helps businesses adapt and thrive in a rapidly changing world, just as we’ve done for Whitehaven Coal. With deep SAP expertise and decades of industry experience, DXC guides every stage of ERP implementation, helping organizations transform their operations and maximize the value of SAP technologies.