Support your customers across their entire life cycle with our hybrid, digital-first contact centre operations.
Call on our hybrid, digital-first contact centre operations to transform the ways you engage with your customers:
DXC’s comprehensive suite of end-to-end contact centre outsourcing solutions brings together advisory expertise, global operational delivery capabilities and technology delivered in a true cloud as-a-service model. Our customer service experts apply data-driven insights to improve efficiency and experiences. Our contact centre specialists reduce cost through proactive, smarter engagement. Our domain experts champion trust and compliance with personalised service.
Virtual agents drove 80%+ first-contact resolution and deflected 40% of voice interactions to self-service at a large government agency
Increased sales conversions 25-30% and improved bottom line by 30%+
One DXC customer eliminated $20M+ in costs in 2020 through proactive and personalised customer service
Companies around the globe have benefited from our innovative, intelligent operations model. A digital frontline we deployed within days addressed significant spikes in patient queries for a leading healthcare provider. Data-driven insights delivered personalised, relevant offers for a high-tech firm. Another company eliminated $20 million in costs through proactive and personalised customer service.
Leverage our contact centre experience and transform the ways you engage.
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Automate and optimise workflows and processes to accelerate enterprise transformation.
Create connections with DXC's conversational AI services based on AMELIA's market-leading cognitive platform.
Leverage conversational AI services based on Creative Virtual's industry-leading V-Person technology and V-Portal platform.
