Customer Stories | February 10, 2026

Driving inclusion and innovation in banking

As the banking industry continues to digitize, accessibility has become a cornerstone of customer experience. Ensuring that every user—regardless of ability—can access and manage their finances confidently is now a business and social imperative.

Banco Sabadell, one of Spain’s leading financial institutions, is advancing this mission in partnership with DXC Technology. Together, we continue to modernize banking services, enhance customer experience and ensure technology serves people securely, efficiently and inclusively.

This long-standing collaboration spans modernization of core systems, intelligent automation and accessibility initiatives that make banking more intuitive for all users. Each project reflects a shared commitment to innovation with purpose, using technology to strengthen trust, improve access and deliver lasting value.


"DXC is our key partner for providing end-to-end testing solutions in our change the bank workstreams as well as key partner for some of the run the bank services ,” says Susana Soler, Director of the Alicante Technology Competence Center at Banco Sabadell.


Results at a glance

  • Reduced user drop-off and improved customer satisfaction across 12 million customers
  • 350,000 hours of advanced accessibility testing delivered annually
  • Ensures compliance with Spanish and EU accessibility regulations

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