Intelligent Automation Case Study: Driving Inclusion and Innovation in Banking for Banco Sabadell | DXC Technology Customer Story

Customer

Banco Sabadell

Location

Alicante, Spain

Industries

Financial Services

Solutions

AI & Data Cloud & Infrastructure


Customer Stories | February 10, 2026

How intelligent automation is driving inclusion and innovation in Banking

As the banking industry continues to digitize, accessibility has become a cornerstone of customer experience. Ensuring that every user—regardless of ability—can access and manage their finances confidently is now a business and social imperative.

Banco Sabadell, one of Spain’s leading financial institutions, is advancing this mission in partnership with DXC Technology. Together, we continue to modernize banking services, enhance customer experience and ensure technology serves people securely, efficiently and inclusively.

This long-standing collaboration spans modernization of core systems, intelligent automation testing and accessibility initiatives that make banking more intuitive for all users. Each project reflects a shared commitment to innovation with purpose, using technology to strengthen trust, improve access and deliver lasting value.

Example of intelligent automation in banking enhancing inclusion, compliance, and operational efficiency | DXC Technology Customer Stories

"DXC is our key partner for providing end-to-end automated testing solutions in our change the bank workstreams as well as key partner for some of the run the bank services ,” says Susana Soler, Director of the Alicante Technology Competence Center at Banco Sabadell.

Results at a glance

  • Reduced user drop-off and improved customer satisfaction across 6 million customers
  • 350,000 hours of advanced accessibility testing delivered annually
  • Ensures compliance with Spanish and EU accessibility regulations

AI is transforming Banco Sabadell into a more personalized, predictive, and always-on financial partner. To accelerate this shift, Banco Sabadell views DXC as a strategic partner—bringing deep AI, cloud, security, and data expertise, co-innovating on bespoke banking solutions, and acting as a proactive advisor aligned on shared values like accessibility and inclusion.

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