DXC Contact Center Experience

Support your customers across their entire life cycle with our hybrid, digital-first contact center operations.

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Transform customer service

Call on our hybrid, digital-first contact center operations to transform the ways you engage with your customers:

Readily scale operations to meet surges in demand
Meet consumers’ digital demands with self-service and automation
Improve the bottom-line through proactive and personalized customer service
Increase sales conversions by delivering specifically tailored, relevant offers

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250+ million

customer interactions supported every year

99%

of customer service agents equipped for remote “work from anywhere”

languages supported

Experts and technology

DXC’s comprehensive suite of end-to-end contact center outsourcing solutions brings together advisory expertise, global operational delivery capabilities and technology delivered in a true cloud as-a-service model. Our customer service experts apply data-driven insights to improve efficiency and experiences. Our contact center specialists reduce cost through proactive, smarter engagement. Our domain experts champion trust and compliance with personalized service.

Virtual agents drove 80%+ first-contact resolution and deflected 40% of voice interactions to self-service at a large government agency

Increased sales conversions 25-30% and improved bottom line by 30%+

One DXC customer eliminated $20M+ in costs in 2020 through proactive and personalized customer service

Contact center success

Companies around the globe have benefited from our innovative, intelligent operations model. A digital frontline we deployed within days addressed significant spikes in patient queries for a leading healthcare provider. Data-driven insights delivered personalized, relevant offers for a high-tech firm. Another company eliminated $20 million in costs through proactive and personalized customer service.

Leverage our contact center experience and transform the ways you engage.

“Managed by DXC, the Leap Card system is an outstanding example of convenience for customers and value for money to the state, using industry best practices and DXC’s experience, delivered through a collaborative partnership approach.”

Tim Gaston
Director of Public Transport Services
National Transport Authority, Ireland

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Customer stories

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Insurance

Wilton Re takes on insurance risk — profitably

Wilton Re relies on DXC’s technical expertise and full technology suite to administer insurance policies on an ongoing basis.

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Technology Services

Contact center transformation

Amazon Connect helps DXC transform contact centers to provide the agility and scalability needed to deliver a seamless digital customer experience.

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Insurance

Large Australian insurance organization

DXC moved a large regionally based Australian life insurance organization to a cutting-edge Amazon Connect cloud platform.

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Perspectives

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Strategies for a pragmatic approach to AI in the insurance industry

While there is lot of hype around the possibilities of AI in insurance, there are important issues to consider that are specific to the highly regulated industry.

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