Too often, monitoring IT and application infrastructure does not provide observability and real-time insights into business key performance indicators (KPIs) and the performance of data-driven processes. Autonomous Business Operations (ABO) is an approach for business process performance monitoring and observability, provided as a service to ensure end-to-end availability of business services (see Figure 1).
Figure 1. Overview of DXC's Autonomous Business Operations (ABO) approach
The result is a custom platform — derived from your existing tooling environment — that provides a standardised monitoring tool chain for achieving an auto-healing business and IT landscape, and enabling AI led-predictive operations.
Through a combination of dashboards, monitoring, incident creation and triage processes, DXC provides a consolidated view of business processes and related KPIs so that you see the direct impact of decisions on business performance. Our ABO approach leverages your existing investments in IT, applications and data to generate alerts, predictions and real-time insights into business process performance, increasing efficiency, quality control, and visibility into application integration with your employees' everyday work.