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DXC Adaptive Customer Excellence

Integrated Contact Centre Cloud Technology

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The pathway to contact centre modernisation

Research shows that 49 percent of executives in the Asia Pacific region consider it a critical business priority to improve their customer experience (CX).

Personalise interactions with customers by integrating real-time data from your core systems.

Reduce call waiting times and smooth transfers between agents, so customers don't need to repeat themselves.

Enable effective self-service from their medium of choice and resolve their issues-fast.

Amaze your customers

Read the whitepaper to understand best practices for contact centre modernisation, and a five step process developed by DXC and AWS to maximise CX outcomes.

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Embed it within the heart of your business

DXC Technology Practices have the specialist expertise to integrate your digital contact centre with your key operational systems-combining the expertise of dedicated Practices specialising in AWS, Salesforce, Microsoft Dynamics, SAP, Oracle and ServiceNow.

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"We could see that DXC’s dedicated AWS practice had the skills, knowledge and expertise to deliver the best possible solution.”

Daniel Whittle
Digital Manager
BOC

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DXC Practice for Microsoft
DXC Practice for Microsoft

Microsoft practice, delivering services and solutions for Microsoft Dynamics 365, Power Platform and Azure. 

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DXC Practice for SAP
DXC Practice for SAP

SAP practice, helping to identify opportunity, guide and accelerate business transformation and revolutionise the way you consume SAP.

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DXC Practice for Oracle
DXC Practice for Oracle

Specialist Oracle practice, keeping your systems stable, secure and performing optimally while adding value through strategic innovation.

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DXC Practice for ServiceNow
DXC Practice for ServiceNow

ServiceNow practice, helping accelerate your digital transformation with the ServiceNow platform, supported by our exclusive IP and methodologies

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DXC Practice for Salesforce
DXC Practice for Salesforce

Creating innovative solutions that deliver an integrated customer, partner and employee experience for our clients.

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Cloud-based digital customer engagement transformation

DXC leveraged the power of Amazon Connect and integrated a life insurer’s existing core systems to seamlessly create a cloud-based customer contact solution which is transforming the organisation’s customer and agent experience.

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Watch Amazon Connect in action

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Integration with Microsoft Dynamics

Amazon Connect seamless integration with Microsoft Dynamics 365

Integration with Salesforce

Meet outbound call compliance with automatic prompts, transcripts and recording

Integration with ServiceNow done right

See how Amazon Lex can answer customer queries fast without agent interaction

In-depth ServiceNow integration

Automate call transcription and sentiment analysis on your support desk then display reports in ServiceNow

DXC Comply AI

Secure, leading edge cloud and AI solution for call quality and PCI compliance

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