DXC Adaptive Customer Excellence

Integrated Contact Centre Cloud Technology

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The pathway to contact centre modernisation

Research shows that 49 percent of executives in the Asia Pacific region consider it a critical business priority to improve their customer experience (CX).

Personalise interactions with customers by integrating real-time data from your core systems.

Reduce call waiting times and smooth transfers between agents, so customers don't need to repeat themselves.

Enable effective self-service from their medium of choice and resolve their issues-fast.

Amaze your customers

Read the whitepaper to understand best practices for contact centre modernisation, and a five step process developed by DXC and AWS to maximise CX outcomes.

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Embed it within the heart of your business

DXC Technology Practices have the specialist expertise to integrate your digital contact centre with your key operational systems-combining the expertise of dedicated Practices specialising in AWS, Salesforce, Microsoft Dynamics, SAP, Oracle and ServiceNow.

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"We could see that DXC’s dedicated AWS practice had the skills, knowledge and expertise to deliver the best possible solution.”

Daniel Whittle
Digital Manager
BOC

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DXC Practice for Microsoft

Microsoft practice, delivering services and solutions for Microsoft Dynamics 365, Power Platform and Azure.

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DXC Practice for SAP

SAP practice, helping to identify opportunity, guide and accelerate business transformation and revolutionise the way you consume SAP.

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DXC Practice for Oracle

Specialist Oracle practice, keeping your systems stable, secure and performing optimally while adding value through strategic innovation.

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DXC Practice for ServiceNow

ServiceNow practice, helping accelerate your digital transformation with the ServiceNow platform, supported by our exclusive IP and methodologies

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DXC Practice for Salesforce

Creating innovative solutions that deliver an integrated customer, partner and employee experience for our clients.

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Cloud-based digital customer engagement transformation

DXC leveraged the power of Amazon Connect and integrated a life insurer’s existing core systems to seamlessly create a cloud-based customer contact solution which is transforming the organisation’s customer and agent experience.

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