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Consumer and Retail

Harness the power of innovation and compete in today’s customer-centric environment.   

As retail and CPG companies address new challenges and continued uncertainty, executives are managing several priorities simultaneously. From tracking changing consumer buying patterns to ensuring the supply chain meets more complex final-mile delivery options, industry leaders are leveraging new technologies to modernise, manage costs with rigor and curate ecosystems to drive sustainable growth.

DXC unlocks value to manage and modernise your mission-critical systems while integrating new technology solutions to produce better business outcomes.

1 of the world’s three 3 largest retailers chose DXC to support its cloud migration for international markets
2 of the top 3 Fast Moving Consumer Goods (FMCG) companies worldwide trust DXC to deliver services across the Enterprise Technology Stack
DXC delivers IT services for 2 of the big 5 brands in the global beer market

Services and offerings

Business Process Outsourcing

Transform the consumer experience with greater efficiency and increased automation to achieve better business outcomes with DXC's BPO and contact center services.

Analytics and Engineering

Collect, store and analyse data to generate insights, and design and engineer customer and employee experiences to increase revenue and profitability with personalisation and automation at scale.


Successfully meet customer expectations and differentiate brands through scalable, cloud-based retail solutions that improve efficiency and visibility across the supply chain to achieve a truly connected enterprise.


Protect critical transactional records, consumer details, new vendor information and purchase account data with a disciplined approach for staying ahead of adversaries.


Adjust to changes in customer preferences, products and pricing — in ways that were previously impossible or too expensive — by modernising existing applications for the cloud.

IT Outsourcing

Use reliable, optimised and secure mission-critical systems at lower cost. We manage and simplify your existing infrastructure investments and provide a way forward to modernise IT.

Modern Workplace

Provide retail associates with the flexibility to continuously learn and enhance skills on-the-go using a self-directed learning application accessible from any location.

As online shopping grows, so does the risk of e-skimming attacks

E-skimming has been an online shopping threat for a long time, but the global crisis presents another big opportunity for hackers to launch these strikes as people increasingly shop online.

How in-store associates can replicate your online experience

When customers choose to go to a store to shop in-person, they want additional advice or service, unexpected products or promotions, and one-on-one interactions.
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Trace consumers’ path to purchase

Too much data and not enough customer insight? Find out how to build rich, personalised pictures of your customers to drive engagement and loyalty.