DXC strengths as noted in ISG Provider Lens™ Insurance BPO Platforms Report U.S. are:
Multichannel system of engagement: DXC’s Assure for Life and Wealth platform is a customer-centric multichannel system of engagement that gives L&R insurers a way to offer customers a fully digital experience and enables them to create personalised journeys, whether for consumer, agent/broker, underwriters and more. The integrated solution combines customer engagement self-service, analytics, AI and other capabilities and gives insurers an easy and affordable option for providing a unified customer experience.
Extensive partner ecosystem: The DXC Assure for Life and Wealth platform features a vast and varied ecosystem with more than 200 partners and insurtechs that bring a slew of differentiated capabilities to insurance organisations in areas like dashboard analytics, robotic process automation (RPA), digital declarations, first notice of loss (FNOL) and event tracking.
Modular design: The platform has a modular design, enabling insurers to choose the capabilities they need and add more in the future. It also works with existing systems to allow insurers to extend their legacy systems with new digital cloud-based capabilities. The platform can be configured based on the customer’s needs and on the core products and services they want to implement in their environment, allowing customers to put their own branding on the offering.