Navigating a workers compensation claim can be challenging, and we understand that you may have concerns or complaints along the way. We're here to listen and help.
Before reaching out raising a complaint, please ensure you've discussed your concerns with your claims manager or requested to speak with the team manager. They are best placed to address and resolve issues directly with you.
If your concerns remain unresolved, our dedicated Customer Service Specialist Team is here to support you further. We’re committed to working with you to find a solution.
Our commitment
We are committed to treating every person with dignity, empathy, and fairness. When you raise a concern, we will:
- Listen without judgment
- Respond promptly and clearly
- Keep you informed throughout the process
- Learn from your feedback to improve our servicer activity
Contact information
Victoria Complaints
- Email: dcm-customer.service@dxc.com
- Phone: 03 9947 6210