DXC Site Support
In today’s fast-paced digital world, businesses need reliable, face-to-face and personalized technical support to ensure seamless operations. DXC Site Support offers comprehensive services across onsite, virtual and mobile channels, including depot services, self-service IT lockers and vending machines. Our approach combines the latest in digital-first solutions with hands-on support to deliver unmatched IT assistance when and where you need it.
Critical supplies are always within reach. Over 800 AI-enabled customer installations provide enhanced self-service, reduced cost of ownership and greater inventory accuracy.
Engage with our knowledgeable agents through chat, remote control sessions or phone calls.
This includes professional dispatch services that send the appropriately skilled technician to your location; resident VIP support for high-profile or complex issues; and walk-in support centers where users can get immediate assistance from our experts.
AI mobile technology using smart geo-routing means we get the right dispatch service personnel to the right location in the shortest amount of time, reducing 30% cost per contact.
Consider DXC Site Support for your business if:
Leading businesses choose DXC for our global partner ecosystem, our dedication to ensuring we support your IT environment to the highest operational standards, and relentless focus on value. Here’s what you can expect when you work with us:
At O-I Glass, employees get questions answered in real time without requiring the assistance of human support agents, and the company is working with DXC on implementing kiosks and lockers where employees can pick up new PCs or other components themselves.
We provide detailed consumption reporting and tracking, enabling you to understand usage, spending and trends. Our systems ensure 100% accuracy in billing and inventory fulfillment.
Our digital Smart Lockers and integrated IT vending solutions offer 24/7 access to essential IT products.
Your opportunities are significant. With your findings you can:
1. Better understand user segments and their needs so you can take preemptive measures for target segments.
2. Engage key segments using the channels users prefer.
3. Collect, analyze and share feedback with managers and teams so they understand employee sentiment.
4. Once employee sentiment is measured, drive continuous service improvements through an ongoing feedback loop.
