Customer expectations for unique personalization and excellent customer service continue to rise. There is a renewed focus on value, as well as faster and easier delivery options. Consumers demand environmental sustainability, and there is an ongoing emphasis on health and well-being.
DXC supports new consumer engagement models by building a unique, data-driven digital ecosystem. We partner with our customers to drive outcomes across their value chain and provide a seamless consumer experience that is both personalized and as omnichannel. We empower the workforce as well, with modern workplaces that foster a more productive and engaged organization.
Merchants must make better use of data to stay relevant in the new retail world
The wealth of customer data retailers have is only valuable if they monetize it. Modern data platforms will produce actionable insights to improve their augmented virtual shopping, contactless commerce and order fulfillment initiatives.
Transform the consumer experience with greater efficiency and increased automation to achieve better business outcomes with DXC's BPO and contact center services.
Collect, store and analyze data to generate insights, and design and engineer customer and employee experiences to increase revenue and profitability with personalization and automation at scale.
Successfully meet customer expectations and differentiate brands through scalable, cloud-based retail solutions that improve efficiency and visibility across the supply chain to achieve a truly connected enterprise.
Protect critical transactional records, consumer details, new vendor information and purchase account data with a disciplined approach for staying ahead of adversaries.
Adjust to changes in customer preferences, products and pricing — in ways that were previously impossible or too expensive — by modernizing existing applications for the cloud.
Use reliable, optimized and secure mission-critical systems at lower cost. We manage and simplify your existing infrastructure investments and provide a way forward to modernize IT.
Provide retail associates with the flexibility to continuously learn and enhance skills on-the-go using a self-directed learning application accessible from any location.
Help CPG and Retail companies achieve their strategic and business objectives by enabling superior customer and employee experiences through digital products and services.
Grocery retailers must grow customer loyalty
With the right data and the right tools, grocery retailers will be poised to deepen personal relationships with customers to increase frequency and basket size through upselling and other techniques.
As online shopping grows, so does the risk of credential-stealing/e-skimming attacks
How in-store associates can replicate or supplement your online experience
DXC SPARK IoT for CPG
CPG challenges drive need for IoT
The consumer packaged goods industry has been impacted by dramatic changes in recent years. To meet these challenges, CPG companies are looking to innovate with IoT technologies, to improve their operational, distribution and production processes and to optimize and lower their variable costs.