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Consumer and Retail

Blending technology with a more personalized touch to deliver customer-centered experiences.

Customer expectations for unique personalization and excellent customer service continue to rise. There is a renewed focus on value, as well as faster and easier delivery options. Consumers demand environmental sustainability, and there is an ongoing emphasis on health and well-being.

DXC supports new consumer engagement models by building a unique, data-driven digital ecosystem. We partner with our customers to drive outcomes across their value chain and provide a seamless consumer experience that is both personalized and as omnichannel.  We empower the workforce as well, with modern workplaces that foster a more productive and engaged organization.

1 of the world’s three 3 largest retailers chose DXC to support its cloud migration for international markets
2 of the top 3 Fast Moving Consumer Goods (FMCG) companies worldwide trust DXC to deliver services across the Enterprise Technology Stack
DXC delivers IT services for 2 of the big 5 brands in the global beer market

Tops Markets’ transformation brings agility, efficiency and cost savings

"DXC has brought immense value to Tops over the years including the way that they are able to steward the business along.”  


John Persons
President and COO, Tops Markets

A blog about leveraging data to innovate and respond to shoppers' appetites

Grocery retailers must grow customer loyalty

With the right data and the right tools, grocery retailers will be poised to deepen personal relationships with customers to increase frequency and basket size through upselling and other techniques.

Cloud

Lotte Co.

Lotte’s cloud strategy sweetens the employee experience and increases agility

Applications

Tops Markets

Tops transformed its business with agility, efficiency and transparency into its operations, while reducing business disruptions and IT costs.
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Security

Ahold Delhaize

Netherlands food retailer improved new server delivery with self-service portal and flexible IaaS/PaaS.

Services and offerings

Business Process Outsourcing

Transform the consumer experience with greater efficiency and increased automation to achieve better business outcomes with DXC's BPO and contact center services.

Analytics and Engineering

Collect, store and analyze data to generate insights, and design and engineer customer and employee experiences to increase revenue and profitability with personalization and automation at scale.

Applications

Successfully meet customer expectations and differentiate brands through scalable, cloud-based retail solutions that improve efficiency and visibility across the supply chain to achieve a truly connected enterprise.

Security

Protect critical transactional records, consumer details, new vendor information and purchase account data with a disciplined approach for staying ahead of adversaries.

Cloud

Adjust to changes in customer preferences, products and pricing — in ways that were previously impossible or too expensive — by modernizing existing applications for the cloud.

IT Outsourcing

Use reliable, optimized and secure mission-critical systems at lower cost. We manage and simplify your existing infrastructure investments and provide a way forward to modernize IT.

Modern Workplace

Provide retail associates with the flexibility to continuously learn and enhance skills on-the-go using a self-directed learning application accessible from any location.

Consulting

Help CPG and Retail companies achieve their strategic and business objectives by enabling superior customer and employee experiences through digital products and services.

DXC SPARK IoT for CPG

CPG challenges drive need for IoT

The consumer packaged goods industry has been impacted by dramatic changes in recent years. To meet these challenges, CPG companies are looking to innovate with IoT technologies, to improve their operational, distribution and production processes and to optimize and lower their variable costs.

Perspectives

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As online shopping grows, so does the risk of credential-stealing/e-skimming attacks

The lucrative nature of card-skimming attacks ensures they will continue to proliferate.

How in-store associates can replicate or supplement your online experience

Advanced technologies help retailers affordably enhance the customer experience.
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Trace consumers’ path to purchase

Too much data and not enough customer insight? Find out how to build rich, personalized pictures of your customers to drive engagement and loyalty.