DXC Technology recognized as a Leader by ISG in six insurance quadrants

Companies in the insurance sector are driving business transformation via digital adoption. Enterprises are migrating to new and advanced platforms to enhance in-house capabilities to become a more digitally focused business of the future. Robotic process automation (RPA) and AI are increasingly used by insurers not only for cost reduction and efficiency, but also to drive personalization, deliver speedy service and ensure higher degrees of self-service. For any organization, the automation journey is not easy and requires top-down and bottom-up commitment.

The ISG Provider Lens™ Insurance BPO Services and Insurance Platform Solutions studies assessed 56 providers across five quadrants and two regions. DXC was named a leader in six quadrants:


BPO Services

Well-known in the insurance industry, DXC Technology brings integrated technology and business process services to the L&R BPO space, offering end-to-end support of a wide array of functions. DXC has both industry presence and targeted solutions to meet the needs of today’s P&C insurers. DXC brings insurance organizations a wealth of proven TPA/BPaaS solutions to help them modernize legacy platforms and improve go-to-market approaches.

DXC strengths in Life & Retirement Services as noted in ISG Provider Lens™ Insurance BPO Services Report U.S. are:

Strong digital capabilities: DXC Technology comes to market with advanced digital capabilities, meeting life and retirement carriers’ digital transformation requirements. The firm also has forged partnerships with InsurTechs and integrated them into its DXC Assure ecosystem. DXC Technology has completed many large-scale, complex digital transformation projects for U.S. L&R insurers.

Expansive industry footprint: DXC Technology serves a variety of verticals, but considers the insurance business to be one of its core businesses. DXC Technology has provided services to the insurance industry since 1985. Its L&R services include whole, term and universal life, annuities, individual accident and disability, long-term care and structured settlements. The firm currently serves approximately 35 carriers and administers more than 11 million policies. DXC Technology serves insurers from four delivery centers in North America, three in the U.S.

Specialty insurance platform: In 2021, DXC Technology and Mosaic Insurance launched an innovative insurance technology platform that speeds the special insurance sales, underwriting and service processes. The platform is powered by DXC Assure for Commercial and Specialty, and DXC Technology’s technology services including business process outsourcing, applications, analytics and engineering, cloud and security.

DXC strengths in Life & Retirement TPA Services as noted in ISG Provider Lens™ Insurance BPO Services Report U.S. are:

Proven TPA/BPaaS solutions: DXC Technology has been offering third-party administration services to insurers for decades, helping carriers optimize and transform operations, reduce costs, increase agility and grow businesses with digital capabilities, agile processes and data-driven insights. The firm provides services from 35 delivery locations worldwide.

Modular digital platform: For its open block customers, DXC Technology offers the end-to-end capabilities of its DXC Assure Digital Platform. This includes software, infrastructure and operations and suits customers looking to modernize legacy platforms while improving their go-to-market approaches. The modular platform enables carriers to select from some or all platform capabilities. DXC Technology offers closed-block BPaaS customers the DXC Technology CyberLife and Wealth Management Accelerator offering.

Deep domain expertise: DXC Technology has more than 35 years of insurance industry experience. The company’s core differentiators are its experience in the insurance BPaaS arena and the commercial insurance market.

DXC strengths in Property & Casualty Services as noted in ISG Provider Lens™ Insurance BPO Services Report in the U.S. and Australia are:


BPO combined with P&C platform: DXC Technology provides end-to-end services to various sized P&C insurers and supports a diverse insurance product line portfolio. DXC Assure for Property and Casualty is a modular solution built on the open DXC Assure Digital Platform. Components include modules for new business, policy, claims and billing. The SaaS cloud-based insurance software solution gives carriers the ability to keep up with technology changes and quickly launch new products.

Automation excellence: DXC Technology’s intelligent automation platform uses artificial intelligence, RPA and various digital technologies to help quickly implement process automation, thereby boosting the customer experience and delivering operational efficiencies to P&C insurers.


Longstanding insurance industry expertise: DXC Technology has been a leader in the global insurance BPO business for more than 35 years. Its Australian operation can draw on deep P&C insurance domain experience and IP from its large team of specialist insurance professionals servicing global clients. It can also generate solutions from engagements like the strategic deal with Lloyd’s Market Association (LMA), and the International Underwriting Association (IUA) to deliver Lloyd’s Blueprint Two, heralded as the world’s most advanced digital and technology-led insurance marketplace.

Broad range of offerings and presence in Australia: DXC started providing P&C services in Australia in 2002, and provides outsourced services across the whole gamut of property and casualty processes including product management, marketing, acquisition, customer service, underwriting, policy administration, claims, analytics and reinsurance. The company operates three delivery locations in Australia.

Flexible operating model: DXC will provide BPO services using either the client’s own technology platform, or third-party platforms, or DXC’s own Assure platform.


Platform Solutions:

Compared to 30 providers, DXC was named a leader in the 2021 ISG Provider Lens™ Insurance Platform Solutions U.S. Report for Life & Retirement and Property & Casualty.

ISG noted that with its flexible design and laser-focus on customer experience and engagement, the powerful DXC Assure for Life and Wealth platform sets DXC apart in the L&R platforms space. And DXC’s fully-featured DXC Assure for Property and Casualty platform includes a set of innovative back office and front office capabilities that can help P&C insurers compete in today’s challenging operating environment.

DXC strengths in Life & Retirement Platforms as noted in ISG Provider Lens™ Insurance Platform Solutions Report U.S. are:

Customer experience focus: The DXC Assure for Life and Wealth platform is an integrated solution combining capabilities including customer engagement, self-service, analytics and AI for a cost-effective, unified customer experience. The platform is a multichannel system of engagement that enables L&R carriers to create personalized customer journeys and also give their policyholders a completely digital experience.

Designed for flexibility: The DXC L&R platform has built-in flexibility. It is configurable to meet varying carrier needs for core products and services for their environment, and insurers can self-brand the offering. The platform’s modular design lets L&R insurers select capabilities and add more in the future. The platform’s digital cloud-based capabilities enable insurers to extend their legacy systems.

Specialty insurance innovation: In August 2021, DXC jointly launched an insurance platform with Mosaic Insurance to increase the speed in which specialty insurance is underwritten, sold and serviced. The platform is powered by some of DXC’s technology services, including DXC Assure for Commercial and Specialty, business process outsourcing, applications and analytics. The new platform automates interactions throughout the risk lifecycle using machine learning algorithms and natural language processing, blockchain infrastructure, data transparency, open interfaces, robotics and AI.

DXC strengths in Property & Casualty Platforms as noted in ISG Provider Lens™ Insurance Platform Solutions Report U.S. are:

Multi-featured platform: DXC Assure for Property and Casualty is a digital platform that offers highly automated, end-to-end IT service management and operations along with a suite of capabilities for systems of engagement and systems of record. The platform is a cloud-based (AWS) scalable solution that can be quickly deployed across the entire insurance value chain. It is API-enabled and can perform data validation with source system or third-party data, providing support from origination to settlement. DXC Assure for Property and Casualty includes robotic process automation and AI, and is in production for multiple insurers.

Ecosystem-enabled innovation: Through its InsurTech and partner ecosystem, DXC provides continuous innovation to bring value to insurance organizations. The ecosystem is a core component of the DXC Assure platform offering. DXC Assure for Property and Casualty platform’s extensive ecosystem features more than 200 partners and InsurTechs, each offering capabilities to carriers in areas like analytics and RPA.

Deep domain experience: DXC brings to market deep insurance industry expertise. Its operations are supported by an end-to-end automation framework delivered by a human and digital workforce that combines emerging technologies with the company’s significant insurance experience.