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DXC Connect
Insurance Executive Forum | Charleston

March 12 – 14, 2024
An invitation-only forum for executive leaders from DXC Technology’s insurance customer community

Connecting DXC Technology’s insurance customer community

The DXC Connect customer community offers opportunities for insurance professionals from around the world to engage with other members of the DXC Insurance Software and BPS ecosystem. Igniting our customer community is one of DXC’s top priorities. Through meaningful gatherings, DXC community members participate in thoughtful discussions, learn valuable industry and product information, and share their feedback and insight.

Executive forums are our most exclusive events, reserved for leaders from our customer community. We are excited to host our forum March 12 – 14, 2024, in Charleston, South Carolina.

What to expect at DXC Connect Insurance Executive Forum

Through general sessions, product breakouts, roundtable discussions and unique networking experiences, executive forum attendees will:

  • Connect with peers, DXC team members and industry leaders to discuss the trends affecting our industry and how to address them
  • Learn how DXC is investing in solutions to drive growth for your business and help you better serve your customers
  • Share feedback about the innovations needed to succeed in the dynamic insurance environment — now and in the future

 

Learn what past executive forum attendees have said about the event

“High-calibre plenary sessions and panel discussions, engaging and insightful breakout sessions with industry peers, and good networking opportunity. The conference was very, very well organized.”

“It was very helpful to network with other customers facing similar problems/issues and collaborate on how we can help each other and/or avoid having to figure it out alone.”

“Good speakers. Great networking events. Plenty of information on product updates. Had everything a good conference needs.”

“The conference was a great opportunity to learn about DXC’s strategy and roadmap, network with other customers and provide feedback to DXC on their products.”


High-level agenda

 
DXC Connect Insurance Executive Forum is all about creating connections. Through engaging sessions and unique networking opportunities, attendees will collaborate with DXC Insurance Software & BPS team members and other insurance leaders on solutions and strategies to increase operational efficiency, enhance customer experience, drive business growth — and more!

Hours and agenda are subject to change. Please note: Times are in ET.
 

5:30 p.m. – 8:30 p.m. | Welcome reception and networking dinners

Join us at The Charleston Place for the official opening of our 2024 executive forum, setting the stage for the next 1.5 days of insights and collaboration. Following the welcome reception, you’re invited to attend one of our networking dinners, where you’ll reconnect with other industry leaders and forge new connections to enrich your event experience.


8:00 a.m. – 9:00 a.m. | Breakfast and networking


9:00 a.m. – 9:10 a.m. | Welcome


9:10 a.m. – 10:40 a.m. | General session | Keynote

Ray August, President, Insurance Software & BPS, DXC Technology
Phillip Ehlen, Director, Product Management, Insurance Software, DXC Technology
Annmarie Fini, Vice President Customer Experience, Insurance Software & BPS, DXC Technology
Special guests:
Chris Fleming, Chief Operating Officer, Individual Solutions, Transamerica
Bob James, Chief Operations Officer, Lloyd’s
Rob Klaczak, Senior Vice President and Divisional Chief Information Officer, Lincoln Financial Group
Mary McConnell, Director of Products and Services, Safety Insurance
Shirley Pierson, Chief Operating Officer, Pharmacists Mutual Insurance Company

DXC Insurance Software & BPS President Ray August will kick off our time together showcasing the investments we are making in our solutions, services and community to deliver on our customer commitments. Through product demonstrations, customer stories and insightful discussion of market dynamics, we’ll explore how your input is guiding our strategy and product roadmaps to help you succeed. From AI to Centers of Excellence, you’ll learn about the developments you can take advantage of now — and into the future!


10:40 a.m. – 11:00 a.m. | Break


11:00 a.m. – 12:20 p.m. | Breakout sessions

Breakout session | Life & Wealth keynote
Mary Kaye Korzun, Principal Solution Architect, Global Insurance Digital Sales, DXC Technology 
Alok Kumar, General Manager, L&W Insurance, DXC Technology
Charlie Neumann, Director, Life Insurance Product Management, DXC Technology
Dan Stanovich, General Manager, Americas Life BPS, DXC Technology

DXC Life experts will explore how we are driving innovation that matters to our customers by actively listening, learning and acting based on your feedback. During this session, you’ll learn more about our commitment to supporting all phases of your digital transformation journey. Plus, you’ll see our Protect-Extend-Transform strategy in action and hear directly from insurance executives who are leveraging DXC solutions and business process services to achieve their business objectives.

Breakout session | Property & Casualty keynote
Joe Benson, P&C Americas Offering Manager, DXC Technology 
Chris Charlton, Claims and Legal Offering Manager, DXC Technology
Dawn Cochran, General Manager, Americas P&C Insurance, DXC Technology
Eddie Jones, Director, Market Strategy, DXC Technology
Chris Kirby, Global Offering Manager, Commercial & Specialty, DXC Technology

During this session, DXC Property and Casualty experts will share how we are investing in our solutions and services to drive outcomes for your business. From Centers of Excellence to artificial intelligence, user experience to data strategy, you’ll learn how we are taking action based on your feedback. We’ll also highlight DXC’s Commercial & Specialty offering and what the innovation that is being driven through Lloyd’s Blueprint Two means to the rest of the market.

Breakout session | Reinsurance keynote
Bjornar Evenshaug, Global Offering Manager, Reinsurance, DXC Technology
Andi Thomas, Global Product Manager, Reinsurance, DXC Technology

Join DXC reinsurance experts to discover how DXC is delivering on our customer commitments and driving innovation aligned to your requirements. From AI to web UX and automation, we’ll explore investments we are making to help you increase value and optimize costs. You’ll see enhancements in action and have the opportunity to ask questions and share feedback.


12:20 p.m. – 1:30 p.m. | Lunch and networking


1:30 p.m. – 2:20 p.m. | General Session | Insights in action: Stories and strategies for transformation
June Busch , AVP, Application Development & Support, Starr Companies
Craig Clark, Senior Vice President Operations, Swiss Re
Venkat Krishnamoorthy, Chief Data Officer and Chief Technology Officer, Hamilton Insurance Group
Dave Matcham, Chief Executive, Insurance Underwriters Association

How are insurers and reinsurers transforming their businesses to compete more effectively and stay relevant amidst dynamic market conditions? Through a series of fireside chats, participants will delve into this question, exploring aspects such as:

  • Perspectives on industry trends and the changes needed to address those trends
  • Discussion of barriers to change and strategies to overcome them
  • Impacts of change on customers and employees

2:20 p.m. – 3:30 p.m. | Roundtable discussions
Hosted by Bryce Mohlenhoff, General Manager, Americas Insurance Software & BPS, DXC Technology

In these discussion-based sessions, you’ll connect with others in the same product family as you, along with DXC experts. What will you discuss? Anything that is top of mind for your group – from exploring announcements made in morning sessions to sharing compliance hurdles, best practices and industry trends. This session is all about fostering connections among community members, solving common issues together and exploring what’s next to prepare your company for the future!  


3:30 p.m. – 3:50 p.m. | Break


3:50 p.m. – 4:20 p.m. | General session | Attack and respond: Changing cyber strategies, what’s new?
Mark Hughes, President, Security, DXC Technology

During this interactive session, cyber security experts will share learnings from the front lines of defending networks and responding to cyber threats. We'll discuss changes in adversary behaviors and different approaches to cyber strategies, highlighting recently observed attack trends and implications for the insurance industry.


4:20 p.m. – 4:50 p.m. | General Session | Artificial Intelligence: Innovations and impacts
Darrel Adams, Head of Annuities Technology, Transamerica
Phillip Ehlen, Director, Insurance Solutions, DXC Technology
Chad Hersh, Global Life Insurance Industry Lead, AWS

Employing artificial intelligence (AI) to solve business challenges isn’t new; however, AI innovations are rapidly expanding and evolving, and businesses must determine how to leverage this new technology responsibly. From data mining to deep learning, large language models to generative AI, this session will explore AI innovations and potential impacts, showcasing examples and use cases from the insurance industry.


4:50 p.m. – 5:00 p.m. | Closing remarks


6:00 p.m. – 9:00 p.m. | Networking reception and dinner

Continue making connections during our evening event at the Gibbes Museum of Art. Exceptional cuisine will be matched with meaningful conversations among DXC Connect community members!


7:30 a.m. – 8:30 a.m. | Breakfast and networking


8:30 a.m. – 8:35 a.m. | Opening remarks


8:35 a.m. – 9:30 a.m. | General session | AI, value and the future of insurance technology
Bill Pieroni, Chief Executive Officer, ACORD 

Back by popular demand! ACORD CEO Bill Pieroni returns to DXC Connect Executive Forum to present a fresh perspective on the key trends impacting the insurance industry and insurance technology, with a focus on the role of AI.


9:30 a.m. – 9:45 a.m. | Break


9:45 a.m. – 10:45 a.m. | Breakout sessions

Breakout session | Conversion and migration deep dive for Life & Wealth
Alex Cox, BPS Product Management Tool Lead, DXC Technology
Krupa Govindaraju, Head of L&W BPS Technology, DXC Technology
Chad Hersh, Global Life Insurance Industry Lead, AWS
Dan Stanovich, General Manager, Americas Insurance Life BPS, DXC Technology

Is your business running on a costly mainframe? Perhaps you’re acquiring closed blocks of business, or seeking to gain efficiencies and the benefits of a modern platform? There are many reasons you may be considering a conversion or migration project. During this session, we’ll explore how we partner with you to determine the best path for your business. We’ll discuss the process for initiating a project, business benefits for different approaches, journey mapping, resourcing, governance and more. Plus, you’ll hear directly from other insurers regarding their experiences and learnings.


Breakout session | Migration deep dive for Property & Casualty
Dawn Cochran, General Manager, Americas P&C Insurance, DXC Technology
Jennifer Paolucci, Senior Manager, Delivery, DXC Technology
Jim Welch, Director, Insurance Product Engineering, P&C Products, DXC Technology

DXC has committed to protecting and extending your investment in our solutions. And when you’re ready, we’ll help you transform to DXC Assure so you can reap the benefits of our latest innovations – now and into the future. During this session, we’ll explore how we partner with you to determine the best path for your business. We’ll discuss the process for initiating a migration project, business benefits for different approaches, journey mapping, resourcing, governance and more.


Breakout session | Panel Discussion: Talent strategies for navigating the evolving insurance landscape
Dedra Herron-Slack, Senior Manager Service Delivery, DXC Technology
Evan Metter, Human Capital Advisory Leader, KPMG
Karen Monks, Principal Analyst, Celent
Moderated by Marian Kelley, Director, Insurance Software and BPS Marketing, DXC Technology

As the insurance industry evolves along with advancing technology, one of the top challenges facing insurance companies today is recruiting and retaining talent. Organizations must simultaneously consider their modernization and resourcing strategies to address the gaps. In this insightful session, a diverse panel will discuss how they are recruiting and retaining talent with the skills needed to support heritage applications, while also preparing for future needs. You’ll hear innovative ideas from industry leaders and peers and learn more about options for DXC to support your resourcing needs.


Breakout session | U.S. P&C Insurance Value Creation Study: Specialty Lines deep dive
Bill Pieroni, Chief Executive Officer, ACORD 

Join this session for a first look at ACORD’s recent research measuring value created or destroyed among the top U.S. 100 carriers and exploring the strategies and tactics employed by those organizations to deliver consistent value over time. 

*The analysis examines 30+ lines of business across both commercial and personal lines. A proprietary free cash flow model and capitalization costing approach was used to identify value creating and value destroying companies. The analysis leveraged 10 years of financial data along with company reports, analyst research and executive interviews. 


10:45 a.m. – 11:00 a.m. | Break


11:00 a.m. – 11:45 a.m. | General session | Panel discussion: Enhancing customer experience through technology
Brian Bascu, Director of Architecture, Platform and Innovation, Insurance Software & BPS, DXC Technology
Eric Colby, Chief Technology Officer, Equitable

Martina Conlon, Head of Insurance Insights, Datos Insights
Kara Donato, Go-to-Market Lead, Insurance, ServiceNow
Moderated by Eddie Jones, Director, Market Strategy, DXC Technology

How are organizations leveraging artificial intelligence and other technology to enhance customer experience? During this lively conversation, we’ll consider trends and examples both inside and outside the insurance industry to explore this question. Expert panelists will discuss such topics as how companies are increasing touchpoints with customers, what data they use to drive product development decisions, balancing efficiency with improvements, and predictions for the future.  


11:45 a.m. – 12:00 p.m. | Closing remarks


Speakers

Speakers

Speakers will include DXC leaders and community members and industry professionals, including those highlighted below. Additional speakers will be announced as the event approaches.

Ray August
General Manager, Insurance Software & BPS
June Busch
AVP, Application Development and Support, Starr Insurance
Dawn Cochran
Americas General Manager, P&C Insurance
Eric Colby
Chief Technology Officer, Equitable
Martina Conlon
Head of Insurance Insights, Datos Insights
Karen Donato
Go-to-Market Lead, Insurance, ServiceNow
Phillip Ehlen
Director, Product Management, Insurance Software
Bjornar Evenshaug
Global Offering Manager, Reinsurance
Annmarie Fini
Vice President, Customer Experience, Insurance Software & BPS
Chad Hersh
Global Life Insurance Industry Lead, AWS
Bob James
Chief Operations Officer, Lloyd’s
Eddie Jones
Director, Market Strategy, Insurance Software & BPS
Dave Matcham
Chief Executive, International Underwriting Association of London (IUA)
Evan Metter
Human Capital Advisory Leader, KPMG
People attending a session

Registration

Early-bird pricing of $995 is available until January 31, 2024, after which pricing will increase to $1,295. This is an invitation-only event, and seats are limited. When completing your registration, please use the email address your invitation was sent to. Registration requests from other email addresses will not be accepted.
Jet wing

Venue and travel

DXC Connect Insurance Executive Forum will take place in the heart of historic Charleston. The Charleston Place hotel is conveniently located just steps away from the City Market, museums, historic sites and art galleries. A special nightly hotel rate will be available until the block fills or until February 8, 2024.

Additional hotel and travel details will be provided when you complete your registration.
Question marks

FAQ

Have questions? We have answers. Review our Frequently Asked Questions document and find the answers you need about attire, where to pick up your badge and more.

Thank you to our Community Partner Sponsor

AWS

Reimagine insurance business processes in the cloud and create business value with DXC Technology and AWS.

Thank you to our Platinum Sponsor

ServiceNow

ServiceNow makes the world work better for everyone. Our cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow.

Thank you to our Gold Sponsor

ACORD Solutions Group

Optimize the cost, speed and accuracy of consistent data exchange with DXC and ACORD Solution Group's next-generation digital solutions.

Thank you to our Silver Sponsors

IPSoft Amelia

Enhance experiences with a digital-first contact center leveraging AI/ML powered solutions integrated with DXC software.

Jean Edwards Consulting

Elevate your business efficiency with AI-powered document ingestion and data entry for SICS. 

KPMG

Develop more efficient insurance processes, new delivery models and forward-looking strategies with KPMG and DXC Technology.

LenderDock

Replace outdated, manual workflows with digitized lienholder communications to streamline operations and reduce costs with LenderDock and DXC Technology.

ODG

Configure medical treatment and return-to-work solutions for workers' comp, auto injury and disability claims with ODG by MCG

Snowflake

Tackle complex data transformation challenges with DXC Technology and Snowflake, and uncover opportunities to derive more value from your data.

SwissRe

Access a powerful suite of tools and services spanning the entire insurance value chain.

Virtuoso

Step into the future of QA with AI-driven precision using Virtuoso's software test automation capabilities. 

If you have any questions about the venue, event logistics or special requests, please contact DXC Connect Events.