DXC strengths in Property & Casualty Services as noted in ISG Provider Lens™ Insurance BPO Services Report in Australia and the U.S. are:
Longstanding insurance industry expertise: DXC Technology has been a leader in the global insurance BPO business for more than 35 years. Its Australian operation can draw on deep P&C insurance domain experience and IP from its large team of specialist insurance professionals servicing global clients. It can also generate solutions from engagements like the strategic deal with Lloyd’s Market Association (LMA), and the International Underwriting Association (IUA) to deliver Lloyd’s Blueprint Two, heralded as the world’s most advanced digital and technology-led insurance marketplace.
Broad range of offerings and presence in Australia: DXC started providing P&C services in Australia in 2002, and provides outsourced services across the whole gamut of property and casualty processes including product management, marketing, acquisition, customer service, underwriting, policy administration, claims, analytics and reinsurance. The company operates three delivery locations in Australia.
Flexible operating model: DXC will provide BPO services using either the client’s own technology platform, or third-party platforms, or DXC’s own Assure platform.
BPO combined with P&C platform: DXC Technology provides end-to-end services to various sized P&C insurers and supports a diverse insurance product line portfolio. DXC Assure for Property and Casualty is a modular solution built on the open DXC Assure Digital Platform. Components include modules for new business, policy, claims and billing. The SaaS cloud-based insurance software solution gives carriers the ability to keep up with technology changes and quickly launch new products.
Automation excellence: DXC Technology’s intelligent automation platform uses artificial intelligence, RPA and various digital technologies to help quickly implement process automation, thereby boosting the customer experience and delivering operational efficiencies to P&C insurers.