The Wine Collective
The Wine Collective improved contact centre processes enhancing customer and employee experience, resulting in increased productivity and overall business growth.
As retail and CPG companies address new challenges and continued uncertainty, executives are managing several priorities simultaneously. From tracking changing consumer buying patterns to ensuring the supply chain meets more complex final-mile delivery options, industry leaders are leveraging new technologies to modernise, manage costs with rigor and curate ecosystems to drive sustainable growth.
DXC unlocks value to manage and modernise your mission-critical systems while integrating new technology solutions to produce better business outcomes.
1 of the world’s three 3 largest retailers chose DXC to support its cloud migration for international markets
2 of the top 3 Fast Moving Consumer Goods (FMCG) companies worldwide trust DXC to deliver services across the Enterprise Technology Stack
DXC delivers IT services for 2 of the big 5 brands in the global beer market
A blog about leveraging data to innovate and respond to shoppers' appetites
Grocery retailers must grow customer loyalty
With the right data and the right tools, grocery retailers will be poised to deepen personal relationships with customers to increase frequency and basket size through upselling and other techniques.
Customer stories
Security
Ahold Delhaize
Netherlands food retailer improved new server delivery with self-service portal and flexible IaaS/PaaS.
Services and offerings
Business Process Outsourcing
Transform the consumer experience with greater efficiency and increased automation to achieve better business outcomes with DXC's BPO and contact center services.
Analytics and Engineering
Collect, store and analyse data to generate insights, and design and engineer customer and employee experiences to increase revenue and profitability with personalisation and automation at scale.
Applications
Successfully meet customer expectations and differentiate brands through scalable, cloud-based retail solutions that improve efficiency and visibility across the supply chain to achieve a truly connected enterprise.
Security
Protect critical transactional records, consumer details, new vendor information and purchase account data with a disciplined approach for staying ahead of adversaries.
Cloud
Adjust to changes in customer preferences, products and pricing — in ways that were previously impossible or too expensive — by modernising existing applications for the cloud.
IT Outsourcing
Use reliable, optimised and secure mission-critical systems at lower cost. We manage and simplify your existing infrastructure investments and provide a way forward to modernise IT.
Modern Workplace
Provide retail associates with the flexibility to continuously learn and enhance skills on-the-go using a self-directed learning application accessible from any location.
DXC SPARK IoT for CPG
CPG challenges drive need for IoT
The consumer packaged goods industry has been impacted by dramatic changes in recent years. To meet these challenges, CPG companies are looking to innovate with IoT technologies, to improve their operational, distribution and production processes and to optimize and lower their variable costs.
Perspectives
As online shopping grows, so does the risk of e-skimming attacks
The lucrative nature of card-skimming attacks ensures they will continue to proliferate.
How in-store associates can replicate your online experience
Advanced technologies help retailers affordably enhance the customer experience.
Trace consumers’ path to purchase
Too much data and not enough customer insight? Find out how to build rich, personalised pictures of your customers to drive engagement and loyalty.