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Support Services

Provide a digital-first support experience to efficiently resolve issues and help employees work without disruption.

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Agility and insights define the modern support services experience

In today's hybrid work environments, employees are looking for improved IT support experiences. To provide efficient and timely help to them, at an optimal cost, you need to adopt a digital-first support experience, complemented by site support including depot services, self-service IT lockers and vending machines.

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DXC Experience Management

Transform and optimise the employee experience through real-time employee insights and intelligence to drive continuous improvement.

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DXC Site Support

Gain comprehensive services with our approach that combines the latest in digital-first solutions with hands-on support to deliver unmatched IT assistance when and where you need it.

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DXC Service Desk

AI-powered support desk provides a seamless experience to address IT issues quickly through a variety of support capabilities with a digital-first, always-on approach.

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Solve complex challenges and gain a fast path to business value

DXC's Support Services empower employees with a consumer-like, personalised experience to resolve issues quickly and get more work done. Our digital support capabilities are powered by AI, automation, and predictive and proactive analytics to enable self-service, reduce manual processes and help employees work without disruption. We turn support services into an important driver that fuels business growth, rather than a high-priced cost centre.

Employees want to focus on their work, not on IT support. Use the power of our advanced technology to promote that outcome.

Improving IT support and services with AI and automation

“DXC has brought their expertise, their experience and their best practice to us to improve our end user experience on our service desk and our desktop space, and modernize our support platform. DXC is helping us bring innovation to our end-user services. Their expertise and experience are driving AI, ML and automation across our network and desktop space,” said John Waggoner, CTO, Textron.”

John Waggoner
CTO, Textron

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How to succeed in the experience economy

Companies make their biggest investments in staffing, and those investments are at risk if IT can't diligently support the workforce. Businesses that recognise that the employee experience is an equity to be protected must focus on consistently delivering top-tier support services to create an energised, productive and loyal workforce.

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Customer stories

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Manufacturing

O-I Glass

Faced with the challenge of providing IT services to a global workforce in a simple and seamless fashion, the manufacturer deployed DXC UPtime™ Experience Platform to enable a friction-free technology experiences for its employees.

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Manufacturing

Konica Minolta

DXC provides the imaging product manufacturer's 23,000 workers in Japan with 24x7 multilingual service desk support for Microsoft Office 365, delivering reliable and rapid incident response, preventive maintenance and stable service provisioning.

Banking and Capital Markets

Banco Galicia

Argentina’s largest private sector commercial bank outsourced its service desk to DXC, dramatically reducing unnecessary escalations of service tickets and inquiries. Bank employees needing technical assistance can seek support via multiple channels, including phone, email, web tickets and chat.

Insights

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Overcome productivity killers in the enterprise

Promote efficiency for your workforce by applying advanced technologies, including artificial intelligence, and fostering an always-on digital ecosystem that is available to workers anytime and anywhere.

Get a true measure of the employee experience

Rethink your approach to experience management to boost employee retention and business competitiveness. The DXC Experience Cube methodology supports continuous improvement by leveraging end-to-end views of experiences.

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Carrying out a mission to enhance the employee experience

DXC UPtime™, our Experience Platform that provides centralised AI-driven workplace services, plays a big part in our journey to delivering an employee-centric environment and get fully to "Digital DXC."