Virtual agents drove 80%+ first-contact resolution and deflected 40% of voice interactions to self-service at a large government agency
Support your customers across their entire life cycle with our hybrid, digital-first contact centre operations.
DXC Contact Centre Experience
Transform customer service
Call on our hybrid, digital-first contact centre operations to transform the ways you engage with your customers:
- Readily scale operations to meet surges in demand
- Meet consumers’ digital demands with self-service and automation
- Improve the bottom-line through proactive and personalised customer service
- Increase sales conversions by delivering specifically tailored, relevant offers
250+ million
customer interactions supported every year
87%
of customer service agents enabled for remote “work from anywhere”
28
languages supported
Experts and technology
DXC’s comprehensive suite of end-to-end contact centre outsourcing solutions brings together advisory expertise, global operational delivery capabilities and technology delivered in a true cloud as-a-service model. Our customer service experts apply data-driven insights to improve efficiency and experiences. Our contact centre specialists reduce cost through proactive, smarter engagement. Our domain experts champion trust and compliance with personalised service.
Increased sales conversions 25-30% and improved bottom line by 30%+
One DXC customer eliminated $20M+ in costs in 2020 through proactive and personalised customer service
Contact centre success
Companies around the globe have benefited from our innovative, intelligent operations model. A digital frontline we deployed within days addressed significant spikes in patient queries for a leading healthcare provider. Data-driven insights delivered personalised, relevant offers for a high-tech firm. Another company eliminated $20 million in costs through proactive and personalised customer service.
Leverage our contact centre experience and transform the ways you engage.
Customer stories
Wilton Re takes on insurance risk — profitably
Wilton Re relies on DXC’s technical expertise and full technology suite to administer insurance policies on an ongoing basis.
Cloud-based digital customer engagement transformation
DXC moved a large regionally based Australian life insurance organisation to a cutting-edge Amazon Connect cloud platform.
Perspectives
How to deliver value in 90 days with digital agents
Make sure your digital agents are delivering value and customer service satisfaction right out of the gate.
Cognitive computing: A powerful enabler of insurance customer service
Insurance process automation that augments human intelligence can improve customer satisfaction.
The business case for transforming customer interaction processes and technologies
How business leaders can deliver quantifiable value and drive digital transformation through a customer experience and interaction improvement program.
Partners and key collaborators
AWS
Reimagine insurance business processes in the cloud and create business value with DXC and AWS.
IBM
Accelerate self-service adoption rates with DXC's conversational AI solution based on IBM Watson.
Microsoft
Modernise for tangible cloud, workplace and application business results with DXC and Microsoft.
ServiceNow
Automate and optimise workflows and processes to accelerate enterprise transformation.
AMELIA
Create connections with DXC's conversational AI services based on AMELIA's market-leading cognitive platform.
Creative Virtual
Leverage conversational AI services based on Creative Virtual's industry-leading V-Person technology and V-Portal platform.