Reinvent business processes for better outcomes

Modernise your operations to a digital business model with business process services that improve the customer experience, optimise business processes, lower costs and increase agility. 

DXC Insurance BPaaS and BPO services help you optimise and transform your operations, lower costs, increase agility and open new channels for growth. Our people, technology and best practices improve and automate highly complex business processes across front, middle and back offices — while facilitating customer experience transformation.

We modernise your operations with digital capabilities, agile processes and data-driven insights to help you achieve better outcomes, greater operational efficiency and faster growth. Tap into our deep experience in insurance, banking, and finance and accounting, and rely on our hybrid, digital-first contact centers to unify your end-to-end business processes. 


13,000+ DXC business process experts support 225 customers in 100 countries


250M+ customer interactions managed each year in 28 different languages


13M insurance policies and contracts administered by DXC, and 80M loans processed annually


Expert services provided from 35+ delivery locations, and DXC is a licensed third-party administrator in the United States and Canada


Offerings

Insurance BPaaS

Accelerate growth and advance transformation initiatives while reducing complexity and costs with the help of our people, processes, insurance technology and industry-leading conversion practices.

Insurance Software

DXC Assure, an integrated software solution, helps insurers worldwide support digitally savvy consumers and manage the dual agenda of building the new and tackling the legacy.


Banking BPO

Modernise bank operations and deliver business outcomes through our core banking solutions, including card, payment and loan processing, with our digitally driven BPO solutions.  


Finance and Accounting

Reinvent your operational framework across finance and accounting with our expert services to reduce cost and risk, increase automation and compliance, and optimise working capital for growth.


Contact Center Experience

Enable your business, transform customer experience and gain efficiency across the customer life cycle with virtual agent services and data-driven insights from our hybrid, digital-first contact center operations. 

“We began with a strategy of outsourcing areas where we can leverage the expertise and continuing investment in core competencies of select partners. So it’s critical that our providers can work alongside us from the beginning of a transaction to the end.”

Enrico Treglia
Chief Operating Officer
Wilton Re

Banking and Capital Markets

NatWest Group

DXC reinvented the bank's legacy process to reduce risk and boost compliance, avoiding £50 million annually in fraud losses.

Insurance

Cloud-based digital customer engagement transformation

DXC moved a large regionally based Australian life insurance organisation to a cutting-edge Amazon Connect cloud platform.

Travel, Transportation and Hospitality

National Transport Authority (NTA)

NTA turned to DXC for personalised, streamlined contact center services in support of its integrated ticketing system.

Digital agents: Easing the panic in cyber incident response

How proactive digital agent services provide a first line of cyber defense and calm nerves.

Knowledge transfer is the key to business process outsourcing

If done right, knowledge transfer will not only lead to a seamless transition of the business processes, it will also identify opportunities for process reengineering.

Watch customer satisfaction soar with simplified interface to data

Promote customer experience transformation with a single CSR interface that streamlines professionals’ interactions with back-office systems.

Partners and key collaborators

AWS

Reimagine insurance business processes in the cloud and create business value with DXC and AWS.

IBM

Accelerate self-service adoption rates with DXC's conversational AI solution based on IBM Watson.

Microsoft

Modernise for tangible cloud, workplace and application business results with DXC and Microsoft.

ServiceNow

Automate and optimise workflows and processes to accelerate enterprise transformation.

Bottomline Technologies

Achieve greater business outcomes with DXC's BPO solutions integrating Bottomline's flexible payment and banking technology.

Creative Virtual

Leverage conversational AI services  based on Creative Virtual's industry-leading V-Person technology and V-Portal platform.