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DXC UPtime™ Experience Platform

Centralise, personalise and optimise the employee experience


 

DXC UPtime, our Experience Platform, empowers your workforce and drives productivity with centralised AI-driven workplace services, so your employees can interact with technology in an easy and intuitive way. Our consumer-like, user-friendly platform delivers a personalised, friction-free technology experience for your workforce, enables IT to seamlessly and proactively address their needs and measures employee sentiment to drive continuous service improvement.

Employees have access to UPtime on desktop and mobile devices, ensuring easy connectivity and providing instant access to essential services and knowledge anytime, anywhere.

 

20%+
reduction in IT incidents
40% - 65%
ticket deflection
15+ hour
increase in monthly productivity gain per user
10% to 30%
increase in total cost of ownership

DXC helps O-I Glass create a modern technology experience for employees

"We've seen an uptake in use of UPtime Digital Assistant in a very rapid manner. And we want to continue to push our end users to leverage that because it's good for them. They get quicker response time, and it's good for us in terms of the amount of labor and human involvement we need to have.”

 

—Rodney Masney
Chief Information Officer, O-I Glass

 

"People want their systems to be up so they can serve their customers. They want answers to problems lickety-split so they’re back to work.... In UPtime, we have our virtual digital assistant, a chatbot that works with employees to help them fix an IT device issue on their own, search our knowledge base of articles for more information or connect with a live support agent if the problem can’t be handled in a self-service manner."

 

—Kristi Grinnell
Senior Vice President and Chief Information Officer, DXC Technology 


The main ingredients for a friction-free technology experience

UPtime Experience Gateway

Empower employees with a consumer-like platform for personalised access to services and knowledge, ensuring omni-channel support for accessibility from any device, anywhere they need it.

UPtime Marketplace

Provide employees with a centralised, modern storefront where they can order devices, IT peripherals, furniture, and more. Benefit from robust integration with multiple suppliers, configurable catalogs, approvals, and enterprise reporting capabilities.

UPtime Device Management

Proactive monitoring and problem resolution to improve end user experiences, grading each user's interaction to boost productivity across the enterprise.

UPtime Digital Assistant

Automate incident resolution to eliminate manual intervention, providing faster responses to end users, reducing costs, and resolving over 70% of user inquiries more efficiently.

UPtime Experience Analytics

Gain a 360-degree view of the workplace to derive real-time insights and intelligence by implementing meaningful Experience Level Agreements (XLAs) to measure employee sentiment and perception, enabling continuous service improvement.



Overcome productivity killers in the enterprise

Promote efficiency for your workforce by applying advanced technologies, including artificial intelligence, and fostering an always-on digital ecosystem that is available to workers anytime and anywhere.

Carrying out a mission to enhance the employee experience

In this Q&A Kristie Grinnell, DXC Technology's senior vice president and CIO, provides her perspective on how DXC’s journey to delivering an employee-centric environment has evolved.

Get a true measure of the employee experience

Rethink your approach to experience management to boost employee retention and business competitiveness. The DXC Experience Cube methodology helps companies harness the opportunity to support continuous improvement by leveraging end-to-end views of experiences.

Partners and key collaborators

Microsoft

Modernise and achieve tangible cloud and modern workplace business results with DXC and Microsoft.

Qualtrics

Enable businesses to improve their employee experiences through real-time employee insights and intelligence.

RemoteHybrid

Maximise workforce productivity and satisfaction with a cloud-based procurement platform providing a one-stop marketplace for business essentials.

Espressive

Empower the hybrid workforce with frictionless self-help from DXC and Espressive.

1E

Remove friction from IT operations and improve compliance, reduce costs and deliver a personalised digital experience for every user.