DXC Service Accelerator for SAP Service Cloud

Achieve rapid time-to-value and provide exceptional Customer Experience

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Welcome to the DXC Service Accelerator for SAP Service Cloud, an SAP Qualified Partner Packaged Solution.

This solution is designed to empower businesses to understand their customers better, optimise operations, and continuously improve interactions.

The DXC Practice for SAP Customer Experience

We empower our clients to deliver outstanding customer experiences that drive growth and loyalty.

We do this by providing expert consulting, design and implementation services, and cutting-edge technology that help our clients to understand their customers better, optimise their operations, and continuously improve the quality of their customer interactions.

We are committed to delivering measurable results that exceed expectations, and to helping our clients build strong, differentiated brands.

Key features

Service agents provide personalised service based on the customer's history and preferences. SAP Service Cloud provides a 360-degree view of the customer, consolidating all customer interactions and history into a single platform.
Service agents are empowered to create, and process requests efficiently, leading to quicker resolution times and improved customer satisfaction.
Intelligent routing of service requests to relevant teams and individuals, ensuring that each request is handled by the most suitable person or team.
Surveys and questions guide agents when collecting customer data, ensuring that all necessary information is gathered effectively. This leads to more accurate service and a better understanding of customer needs.
Agent Handling times and Service Ticket SLAs, giving you valuable insights into your service efficiency and areas for improvement.
The DXC Service Accelerator for SAP Service Cloud supports end-to-end processes using SAP ERP systems master data, ensuring seamless integration and consistency across your business operations.

Investment

Invest in the future of customer service with the DXC Service Accelerator for SAP Service. For a fixed price, you gain access to a transformative customer service solution with guaranteed outcomes. This investment encompasses all costs, including project management and other resources, ensuring full value realisation.

With the DXC Service Accelerator for SAP Service you're not just purchasing a product but investing in a partnership that promises growth, efficiency, and customer satisfaction. Make the strategic choice for your business today.