Victorian workers compensation injured worker resources

Learn how DXC can support you through your recovery

For NSW workers compensation see Claims Management Services in NSW

NSW Claims

As a specialist provider of workers compensation services, we understand your needs and obligations. Our priority is to ensure your claim is managed to the highest standard.

The below information is available to support you through the various phases of the injury management process.

Making a claim for a workplace injury

If you're injured at work, it's important to tell your employer immediately. They should provide first aid if it's appropriate, and help you seek medical treatment.

Your employer must notify their claims service provider of the injury or significant illness within 48 hours.

In the event that your employer hasn't notified their claims service provider of your injury, you or your representative (eg. family member, doctor) may notify them on your behalf. If you have any questions or are unsure which claims service provider to lodge your claim with, you or your representative can contact us or ask your employer.

If you've had time off work and/or medical treatment, we will contact you, your employer, and if necessary, your doctor to determine how best to support your recovery.

The following information is required when you notify DXC of an injury:

  • your name, address, contact telephone number and date of birth
  • name and address of the company where you work
  • date and time of the injury and description of the injury and details of how it happened
  • name and contact details of someone where you work who will be able to discuss your injury (for example human resources (HR) representative or business owner)
  • date when you stopped work
  • if you had time off work, and if medical treatment was required
Report an injury or make a claim

Workers and employers can now submit and manage workers compensation claims online via myWorkSafe, WorkSafe’s online self-service tool.

Submitting claims online can help make the process quicker and easier. Find out more at https://www.worksafe.vic.gov.au/workers-injury-claim-form

Employer support page – www.worksafe.vic.gov.au/employer-online-claims

Contains a range of support materials including quick reference guides for employers to follow to submit and manage claims online.

Worker support page – www.worksafe.vic.gov.au/worker-online-claims

Contains a range of support materials including quick reference guides for workers to follow to submit a claim online.

Click for more information about Worksafe claims
Getting a Certificate of Capacity

A Certificate of Capacity is the primary communication tool between you and your medical support team.

Having it will ensure your recovery needs are communicated accurately to the rest of their support team, including your employer, your case manager and any other key stakeholders.

Completing the Certificate of Capacity will also help ensure:

  • The DXC team is able to assess your worker's claim
  • You are able to receive compensation payments
  • You have a clear plan for treatment, rehabilitation and guidance to return to work

To lodge a Certificate of Capacity email DCM-Certificates@dxc.com

Worksafe Certificate of Capacity information
Medical expense reimbursements

You may be entitled to reimbursement of medical and like expenses related to your injury. Click for details on claiming treatment expenses.

Submit your medical and like invoices for reimbursement to DCM-Invoices@dxc.com

Important notes:

  • Ensure the invoice/receipt is clear and all information can be clearly read (e.g. that an attached receipt doesn’t cover any invoice information)
  • Always include your claim number when submitting any invoices
Feedback

Your feedback is important to us.

Your nominated case manager is your first point of contact, alternatively you can contact the DXC team:

Phone: (03) 9947 6210

Email: DCM-Customer.Service@dxc.com

Complaints

If you have a complaint, assistance is available to help you resolve it.

Click here to lodge a complaint or to find out more about WorkSafe's complaints management process.

Privacy Policy

The Privacy Policy covers the handling of personal and health information of third parties and its customers by DXC employees in the course of their employment.

Download the policy