Take out a policy All NSW employers require workers compensation insurance to protect their workers against workplace injury or illness, unless you're an exempt employer. Take out a policy
Certificate of Currency A Certificate of Currency confirms key details about your cover, such as your business name, ABN, wages, your industry classification (WIC) and number of workers covered. Further information
Notifiable incident Persons conducting a business or undertaking (PCBUs) must notify their WHS regulator of certain serious health and safety incidents at work. These are referred to as ‘notifiable incidents’. A ‘notifiable incident’ is: the death of a person a ‘serious injury or illness’, or a ‘dangerous incident’ that exposes someone to a serious risk, even if no one is injured. ‘Notifiable incidents’ may relate to any person—whether an employee, contractor or member of the public. Further information
Report an injury or lodge a claim As an employer, you need to notify DXC within 48 hours of becoming aware of a work-related injury or illness. Click here to report an injury or make a claim via icare's lodgement options. icare’s claims portal provides employers and injured workers greater control over the management of their workers compensation claims. The claims portal is easy to use and allows you to lodge, manage and track the progress of each claim in one central location. It is user-specific, password-protected and linked to employer policy details. Access your workers insurance claims portal
Calculating Pre-injury Average Weekly Earnings (PIAWE) When a worker has a work-related injury, and they’re unable to perform their full pre-injury duties, they may be paid a percentage of their pre-injury average weekly earnings (known as PIAWE) for a set period. Agents (scheme agents, service providers, authorised providers and claims managers) are responsible for ensuring that those payments are accurate. Further information
Enquiries In the first instance, all enquiries from employers or your broker should be directed to DXC. EMAIL US icare feedback options
Complaints In the first instance, all enquiries and complaints from employers or your broker should be directed to DXC. EMAIL US State Insurance Regulatory Authority (SIRA) disputes and complaints information