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DXC Contact Centre Experience

Support your customers across their entire life cycle with our hybrid, digital-first contact centre operations.

Transform customer service

Call on our hybrid, digital-first contact centre operations to transform the ways you engage with your customers:

  • Readily scale operations to meet surges in demand
  • Meet consumers’ digital demands with self-service and automation
  • Improve the bottom-line through proactive and personalised customer service
  • Increase sales conversions by delivering specifically tailored, relevant offers
250+ million
customer interactions supported every year
of customer service agents equipped for remote “work from anywhere”
languages supported

Experts and technology

DXC’s comprehensive suite of end-to-end contact centre outsourcing solutions brings together advisory expertise, global operational delivery capabilities and technology delivered in a true cloud as-a-service model. Our customer service experts apply data-driven insights to improve efficiency and experiences. Our contact centre specialists reduce cost through proactive, smarter engagement. Our domain experts champion trust and compliance with personalised service.

Virtual agents drove 80%+ first-contact resolution and deflected 40% of voice interactions to self-service at a large government agency

Increased sales conversions 25-30% and improved bottom line by 30%+

One DXC customer eliminated $20M+ in costs in 2020 through proactive and personalised customer service

Contact centre success

Companies around the globe have benefited from our innovative, intelligent operations model. A digital frontline we deployed within days addressed significant spikes in patient queries for a leading healthcare provider. Data-driven insights delivered personalised, relevant offers for a high-tech firm. Another company eliminated $20 million in costs through proactive and personalised customer service.

Leverage our contact centre experience and transform the ways you engage.


Wilton Re

Wilton Re relies on DXC’s technical expertise and full technology suite to administer insurance policies on an ongoing basis.

Technology Services

Contact centre transformation

Amazon Connect helps DXC transform contact centres to provide the agility and scalability needed to deliver a seamless digital customer experience.


Large Australian insurance organisation

DXC moved a large regionally based Australian life insurance organisation to a cutting-edge Amazon Connect cloud platform.

Woman reaching up gazing at brilliant sunset

Committing to the human experience

Organisations must understand the entire human experience and people’s relationship with technology in order to optimise business agility and performance.

How to deliver value in 90 days with digital agents

Make sure your digital agents are delivering value and customer service satisfaction right out of the gate.

The future of retail banking: Frictionless, personalised, cohesive

The traditional retail banking sector must become more digital, harnessing reliable data and analytics to form new product lines, adopting automation for more efficient processes and establishing agility with risk/evaluation engines and core back-office platforms.

Partners and key collaborators


Reimagine insurance business processes in the cloud and create business value with DXC and AWS.


Accelerate self-service adoption rates with DXC's conversational AI solution based on IBM Watson.


Modernise for tangible cloud, workplace and application business results with DXC and Microsoft.


Automate and optimise workflows and processes to accelerate enterprise transformation.


Create connections with DXC's conversational AI services based on AMELIA's market-leading cognitive platform.

Creative Virtual

Leverage conversational AI services  based on Creative Virtual's industry-leading V-Person technology and V-Portal platform.