Centralise, personalise and optimise the employee experience
DXC UPtime™, our Experience Platform, empowers your workforce and drives productivity with centralised AI-driven workplace services, so your employees can interact with technology in an easy and intuitive way. Our consumer-like, user-friendly platform delivers a personalised, friction-free technology experience for your workforce, enables IT to seamlessly and proactively address their needs and measures employee sentiment to drive continuous service improvement.
Employees have access to UPtime on desktop and mobile devices, ensuring easy connectivity and providing instant access to essential services and knowledge anytime, anywhere.
"We've seen an uptake in use of UPtime Digital Assistant in a very rapid manner. And we want to continue to push our end users to leverage that because it's good for them. They get quicker response time, and it's good for us in terms of the amount of labor and human involvement we need to have.”
—Rodney Masney
Chief Information Officer, O-I Glass
"People want their systems to be up so they can serve their customers. They want answers to problems lickety-split so they’re back to work.... In UPtime, we have our virtual digital assistant, a chatbot that works with employees to help them fix an IT device issue on their own, search our knowledge base of articles for more information or connect with a live support agent if the problem can’t be handled in a self-service manner."
—Kristi Grinnell
Senior Vice President and Chief Information Officer, DXC Technology
Empower employees with a consumer-like platform for personalised access to services and knowledge, ensuring omni-channel support for accessibility from any device, anywhere they need it.
Provide employees with a centralised, modern storefront where they can order devices, IT peripherals, furniture, and more. Benefit from robust integration with multiple suppliers, configurable catalogs, approvals, and enterprise reporting capabilities.
Proactive monitoring and problem resolution to improve end user experiences, grading each user's interaction to boost productivity across the enterprise.
Automate incident resolution to eliminate manual intervention, providing faster responses to end users, reducing costs, and resolving over 70% of user inquiries more efficiently.
Gain a 360-degree view of the workplace to derive real-time insights and intelligence by implementing meaningful Experience Level Agreements (XLAs) to measure employee sentiment and perception, enabling continuous service improvement.
Modernise and achieve tangible cloud and modern workplace business results with DXC and Microsoft.
Enable businesses to improve their employee experiences through real-time employee insights and intelligence.
Maximise workforce productivity and satisfaction with a cloud-based procurement platform providing a one-stop marketplace for business essentials.
Empower the hybrid workforce with frictionless self-help from DXC and Espressive.
Remove friction from IT operations and improve compliance, reduce costs and deliver a personalised digital experience for every user.
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