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DXC Emergency Services

Emergency Services

Helping you to access and deliver resources, data and technology, where it matters most.

At DXC, we deliver technology and transformation services to over twenty-four Emergency Service Organisations (ESOs) in Australia and New Zealand. We assist our clients in effectively transforming, building, and managing mission-critical, safety-critical, and business administration workloads to improve emergency management outcomes.

As a trusted partner to Police, Ambulance, Fire, and State Emergency Services, DXC provides innovative and next-generation networks, infrastructure, business applications and strategic services. We help ESOs safely and efficiently integrate these technologies into their daily operations, ensuring resilient and available systems.

With DXC, you can confidently address critical situations, delivering the resources, data, and technology where they matter most to handle public safety and emergencies, and ultimately support first responders and communities. 

Supporting
government agencies for 50+ years
4600+
employed in Australia
1200+
customers in Australia
Trusted partner
for over 24 Emergency Services Organisations

DXC at the Police Technology Forum

  • 12 – 13 March 2025
  • Hyatt Hotel, Canberra, Australia

DXC Technology is excited to participate in the upcoming Police Technology Forum where we will be showcasing next generation technologies that enhance multi-agency communication and collaboration to support emergency services personnel and the community.

DXC’s panel session will be exploring how interoperability enhances communication and information sharing between Emergency Service Agencies on 13th March 2025 at 09:35am.


Our capabilities

Next-generation 000 call taking, dispatch and radio services

DXC’s next-generation 000 solution integrates leading technologies in computer-aided dispatch, multi-media enabled 000 telecommunications with integrated radio dispatch. It also includes advanced workforce management, as well as quality and compliance capabilities to ensure regulatory adherence and safety. 

Next-generation field & OpCen communications

DXC's next-generation field communications solutions use advanced satellite and radio technology to provide secure internet up to 250m from vehicles. This allows HD video streaming to assist front line workers with real time connectivity to enhance operational efficiency. Supports routing of vehicles to emergency departments with available beds to minimise ramping.

Mission critical and safety critical managed services

DXC helps global companies run their mission-critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. DXC is trusted by 24 Emergency Services in Australia to manage their mission critical systems.

Inter-agency interoperability

DXC’s CAD-to-CAD interoperability system, Unify, is a secure, cloud-hosted network that allows ESOs to subscribe and facilitates seamless information sharing. This enables emergency call takers to view assets from other agencies in the area and share information effectively. 

Enterprise Applications solutions & services

DXC is a specialist provider of Enterprise Applications tailored for Public Safety organisations including SAP, Oracle, Microsoft, and Salesforce. DXC delivers comprehensive solutions such as  - record and case management, registries, reporting and specialised databases to streamline operations and enhance data accessibility.

Infrastructure, application & business process transformation

DXC has a depth of experience in modernising legacy applications and infrastructure,  automating and streamlining processes with the introduction of AI and digitalisation, and migrating workloads to the cloud while maintaining the highest levels of resilience and availability. 

Delivering excellence in cutting edge technology

DXC is the trusted partner for ESOs, supporting their technology transformation in the digital era to enhance collaborative emergency response and ensure the safety of both staff and citizens.

DXC streamlines complex programs by providing single vendor accountability to simply and effectively manage multi-vendor environments to deliver:

  • Computer-aided dispatch (CAD)
  • Telephony
  • Workforce management
  • Command and control centres
  • Modernisation, digitalisation and technology transformation of operational and enterprise applications systems and databases
  • AI and automation
  • Change management, quality and compliance
  • Infrastructure modernisation
  • Managed services for mission-critical and safety critical systems and business workloads
  • Interoperability. 

Addressing the needs of Emergency Services Organisations

DXC is the transformation and innovation partner trusted to support mission-critical services for Emergency Services Organisations. 

Police & Law Enforcement

Nex-gen solutions cover CAD and 000 telephony, quality and compliance, workforce management,  leading edge communication advancements, business process transformations, and technology partnerships. 

Fire & Emergency

Supporting and maintaining community and first responder safety with mission-critical, safety-critical and business administration workloads and improving the employee experience. 

Justice & Courts

Simplify and modernise the delivery of justice services to support safe, fair and responsible community outcomes with innovative case management, registry and citizen self-service solutions. 

Ambulance & Patient Transport

Delivering secure and reliable access to data by breaking down data silos and facilitating real-time data sharing across agencies and across Australia.

Customer Stories

St John Ambulance customer story

St John Ambulance halves reporting time

Oracle EPM Cloud provides visibility into financial performance, increasing forecasting efficiency and enhancing user satisfaction.
Australian police customer story

Simplified case management for police prosecutors

Microsoft Dynamics 365 Customer Engagement on Azure provides improved reporting, analytics, security, scheduling and resource management enhancing community experience.
Justice Agency Customer Stories

Australian agency reimagines justice case management

Digitised solution enables significant productivity improvements for court users with better access to core case material, reporting, analytics, and data security.

Offerings and services

Enterprise Applications

Rethink how your enterprise application IT estate runs. We help you transform your business and outsmart disruption

Simplify and optimise SAP operations

By rationalising operations with SAP, DXC helps modernise your business and drive innovation

IT Outsourcing

Count on DXC to provide mission-critical IT Outsourcing services reliably and securely, with a clear path to modernisation

Consulting

Think big, take smart first steps and realise value faster. It’s time to solve your most complex strategic, operational and technology challenges.

Security

Verify the digital identity of everyone and everything to connect people and machines securely and accountably to data and systems.

AI agents power the public sector

AI multi-agent systems can be a powerful force in helping governments make decisions and improve services.

DXC Partner Ecosystem

We deliberately take a technology-agnostic approach and partner with the best. We seek excellence by combining our strengths and deep expertise. Together with our partners, we deliver solutions that drive outcomes for customers and the Australian public.