With a wealth of experience and a track record of client satisfaction, DXC delivers claims management services that enhance return to work and customer satisfaction results.
We have brought together an experienced workers compensation team and combined it with a network of innovation partners. We are confident our strong and committed team will deliver the outcomes and benefits you seek.
Across Australia, DXC Claims Management Services has over 20 years’ experience managing workers compensation policies and claims.
We aim to deliver high-quality health, employment, and social outcomes for injured workers, change the claims experience for the better, and contribute to sustainable premiums through better claims management.
DXC has a comprehensive program of seminars designed to support our customers with the skills to improve workplace safety, manage claims, and support recovery and return to work programs.
The annual seminar program covers a range of topics including managing psychological risks and hazards, return to work, premium calculation, claims management and rehabilitation, with many courses free to DXC customers. In addition to the structured courses, DXC can offer customised onsite training, including Workplace Health Safety training with our occupational psychologist.
All Victorian employers require workers compensation insurance to protect their workers against workplace injury or illness, unless you're an exempt employer.
This is a report that employers should lodge after a worker completes a worker's injury claim form. WorkSafe encourages employers to complete this form to provide additional information relating to a worker's claim.
A Certificate of Currency confirms key details about your cover, such as your business name, ABN, wages, your industry classification (WIC) and number of workers covered.
Under the Occupational Health and Safety Act 2004 (OHS Act), employers and self-employed persons must notify WorkSafe immediately after becoming aware a notifiable incident has occurred. Failure to report an incident to WorkSafe is an offence and may result in prosecution.
A ‘notifiable incident’ is:
Medical treatment means treatment by a person registered under the Health Practitioner Regulation National Law to practice in the medical or nursing or midwifery profession (doctor, nurse, midwife etc.).
‘Notifiable incidents’ may relate to any person—whether an employee, contractor or member of the public.
Workers and employers can now submit and manage workers compensation claims online via myWorkSafe, WorkSafe’s online self-service tool.
Submitting claims online can help make the process quicker and easier. Find out more at https://www.worksafe.vic.gov.au/workers-injury-claim-form
Employer support page – www.worksafe.vic.gov.au/employer-online-claims
Contains a range of support materials including quick reference guides for employers to follow to submit and manage claims online.
Worker support page – www.worksafe.vic.gov.au/worker-online-claims
Contains a range of support materials including quick reference guides for workers to follow to submit a claim online.
When a worker has a work-related injury, and they’re unable to perform their full pre-injury duties, they may be paid a percentage of their pre-injury average weekly earnings (known as PIAWE) for a set period.
Agents (scheme agents, service providers, authorised providers and claims managers) are responsible for ensuring that those payments are accurate.
Your feedback is important to us.
In the first instance, all enquiries and complaints from employers or your broker should be directed to DXC.
Phone: (03) 9947 6210
Email: DCM-Customer.Service@dxc.com
Alternatively you can contact WorkSafe:
Information for employers involved in the return-to-work process after a work-related illness or injury and to access a downloadable copy of an 'If you are injured at work' poster
