NelsonHall has named DXC Technology a Leader in its NEAT vendor evaluation for Cognitive & Self-Healing IT Infrastructure Management Services in three market segments:

  • Overall
  • Server-Centric Services Capability
  • Cognitive Service Desk Capability

Identifying DXC as a Leader in the Overall market segment “reflects DXC’s overall ability to meet future client requirements as well as delivering immediate benefits to its IT infrastructure management services clients,” the report states. See Overall chart below.

Identifying DXC as a Leader in the Server-Centric Services Capability market segment and in the Cognitive Service Desk Capability market segment “reflects DXC’s ability to meet future client requirements as well as delivering immediate benefits to its IT infrastructure management services clients,” the report states, with “specific capability in server-centric services” and “specific service desk capability."

“DXC Platform X provides the ability to deliver immediate benefits through automation and meet customer requirements for a future operating model.”

John Laherty Senior Research Analyst, Cognitive & Self-Healing IT Infrastructure Management Services, NelsonHall

Following are excerpts from the report.


IT modernisation is DXC's approach to transformation with its clients. The enterprise technology stack is how DXC approaches the market, its clients, and partners. Its horizontal services include IT outsourcing (i.e., IT infrastructure management) as the basis, and layered on top of this is modern workplace (including desktop and collaboration support). It then includes cloud and security, including public, private, hybrid cloud, and application maintenance and development. The final layer includes analytics and engineering, providing industry expertise, analytics, and ML. These capabilities are offered across multiple industry verticals through full-stack provision in all areas.

DXC's view is that this approach more accurately reflects how clients view their technology journey. DXC helps clients adopt hybrid cloud services that best align with their digital transformation strategies, including adopting agile and DevOps methodologies and embedding security in everything they do. DXC takes a consultative-led approach, working with clients to identify their key problems and the targeted outcomes they want. It takes an iterative approach where it seeks to test options with clients instead of a big-bang approach.


  • Investing in IP, including Platform X, Actionable Moments, and technology ecosystem
  • Expanding AI, analytics, and ML capabilities, including with Infinia ML
  • Integrated delivery model across all layers of the stack (apps, platform, and infrastructure), including dedicated DevSecOps, and site reliability engineering resources
  • Large IT infrastructure services client base across multiple sectors
  • Extensive partner ecosystem (particularly Microsoft, ServiceNow, and AWS)
  • Developing XLAs to improve UX and business outcomes
  • Investment from the top to drive Platform X capabilities at scale
  • Global cloud footprint across multiple industry verticals.

Strategic Direction

DXC Technology is looking to expand its cognitive and self-healing IT infrastructure management services capabilities through the following initiatives over the next 12-18 months:

Investing in IP and accelerators 

  • Investing in its Platform X service delivery platform and supporting IP and partner ecosystem integration (e.g., enabling ServiceNow's Integration Hub functionality to integrate to other tools using out-of-the-box ServiceNow APIs/Spokes, and ServiceNow's Integration and Reconciliation engine (IRE) to provide a centralised framework to consolidate data. DXC plans to focus on more partner-integrated solutions 
  • Focus on AIOps and partnership with Infinia ML for advanced machine learning and data analytics 
  • Expanding XLA library for workplace experience 
  • Increasing capabilities across agile, DevSecOps, and SRE to accelerate innovation 
  • Investing in dedicated cloud practices (AWS, Azure, Google and VMware) 
  • Expanding repository of assets in GitHub to enable the development of industry-specific offerings at speed
  • Increasing its ecosystem of third-party tools to drive further automation use cases.

Investing in digital re-skilling

  • Investing in and developing a workforce with digital-generation skills and introducing new talent sourcing models, including full stack engineer capabilities. Other initiatives include digital badging, inner sourcing, and re-skilling existing IT infrastructure personnel with new skills (e.g., cloud technologies). DXC is aiming to have 50% of the workforce digitally skilled by FY22
  • Ramping digital hires, in particular with cloud certifications including Lambda, data scientists, SREs, and DevOps engineers with the ability to build a continuous delivery pipeline
  • Deploying lean techniques and creating a lean culture and mindset throughout DXC Technology
  • Increasing dedicated cloud resources across account delivery teams
  • Investing in further digital transformation centers (DTC) to support clients’ cloud transformation journeys
  • Scaling DevSecOps across tools, architecture, processes, and operating models across DXC


DXC looks to simplify IT operations with everything as a service, continuous optimisation, and intelligent automation to drive IT modernisation. It further looks to reduce costs and free up funding to support clients’ digital transformation initiatives. DXC's end goal is to move clients toward a No-Ops environment.