30M+ cards on file
Banking BPO
Transform your business with DXC’s market-leading banking BPO, supported with domain and industry expertise, and data-driven intelligent processes to drive value and better results.
Deliver exceptional outcomes
In today’s digital world, data insight and business agility are essential. Banks and financial institutions require more than just the ability to rapidly process high-volume transactions with precision. You also need to address evolving regulatory and compliance requirements and maintain stringent security, while reducing total cost of ownership and delivering exceptional stakeholder experiences.
At a leading Spanish bank, DXC’s introduction of digitised processes reduce calls to retail branch employees by an average of 25%, increased accuracy by 20%, achieved SLA compliance of 100% and an overall TCO reduction of 30%. This is a 10+ year partnership and the trust that the bank has in our service is demonstrated by increased service growth year on year.
Banking BPO at its best
Our 45+ years of proven loan, transaction and cardholder maintenance servicing experience will help you meet these challenges. We support your end-to-end value chain to accelerate processing times, increase productivity and drive greater efficiencies. We provide secure and compliant loan servicing, transaction processing and cardholder maintenance for a wide variety of consumer and commercial products.
9B+ credit/debit transactions annually
80M+ loans processed annually
We cover your back — and front
Our front-end services focus on the digital customer journey, providing industry-relevant, data-driven capabilities such as mobile payments, e-commerce solutions, web portals and multichannel, personalised interactions.
Our back-end, cloud-based solutions include real-time services across card issuing and processing, loan processing, billing, fraud and dispute management, collections, accounting and financial reporting, document management and archiving, all supported by integrated back-office and contact center experience capabilities.
Count on our banking BPO to help you deliver exceptional outcomes and experiences from start to finish.
Capabilities
Merchant acquiring
Create seamless interactions between merchants, issuers and payment networks, and transform your merchant acquiring business with our proven account and transaction management services.
Loan processing
Modernise your entire lending process with our end-to-end loan processing services to support revenue growth, drive down cost and risk, and increase customer retention and satisfaction.
“We are very impressed with DXC’s ability to deliver nearly 50 different analytics, enhanced fraud and security protection and optimised processes that will help build our overall operations to scale so that our clients can experience a best-in-class product offering."
Starr Williams
Commercial Card Director
First Horizon Bank
Perspectives
The future of retail banking: Frictionless, personalised, cohesive
The traditional retail banking sector must become more digital, harnessing reliable data and analytics to form new product lines, adopting automation for more efficient processes and establishing agility with risk/evaluation engines and core back-office platforms.
Strategies for a pragmatic approach to AI in the insurance industry
While there is lot of hype around the possibilities of AI in insurance, there are important issues to consider that are specific to the highly regulated industry.
Modern business processes: Delivered as a service and measured by business outcomes
With cloud-based business process outsourcing you can reinvent processes and digitally transform operations.
Partners and key collaborators
AWS
Reimagine insurance business processes in the cloud and create business value with DXC and AWS.
Microsoft
Modernise for tangible cloud, workplace and application business results with DXC and Microsoft.
Creative Virtual
Leverage conversational AI services based on Creative Virtual's industry-leading V-Person technology and V-Portal platform.