5:30 p.m. – 8:30 p.m.
Welcome Reception and Networking Dinners
Join us for an evening of making meaningful connections with members of the DXC team and other insurance leaders. You’ll depart from the reception for small group dinners at Charleston’s finest restaurants!
DXC Connect Agenda
DXC Connect Executive Forum is about creating connections – providing our insurance community meaningful opportunities to connect with people, insights and solutions to help drive success. This year’s event is especially significant for two reasons. First, we will be together in person for the first time since COVID. And, secondly, this year marks our event’s 20th anniversary.
As we gather in Charleston, S.C., the location of our first event in 2003, the forum feels like a homecoming in many ways, and we hope you’ll be a part of it. Join us at DXC Connect Executive Forum to collaborate on the innovations that will drive the future together!
Agenda
Hours and agenda are subject to change. Please note: agenda times are listed in EST
7:30 a.m. – 8:30 a.m.
Networking Breakfast
Breakfast isn’t just breakfast when you’re sitting next to some of the greatest minds in the insurance industry. Take advantage of all the forum has to offer by joining networking tables based on the products you use or the topics you’re interested in discussing.
8:30 a.m. – 8:35 a.m.
Opening Remarks
Annmarie Fini, Vice President Customer Experience, Insurance Software and BPS, DXC Technology
8:35 a.m. – 9:30 a.m.
General Session | Keynote: Working Together to Prepare for the Future
Ray August, President, Insurance Software and BPS, DXC Technology
Join Ray August, along with members of the DXC team and special community guests, to kick off our time together. During this opening session, we’ll share how community feedback is shaping future investments, solution strategies and product roadmaps.
9:30 a.m. – 10:00 a.m.
General Session | Industry Insights: Trends in Insurance, Software and Services
Moderated by Eddie Jones, Director, Market Strategy, DXC Technology
Karlyn Carnahan, Head of Insurance, North America, Celent
Networking Breakfast
Breakfast isn’t just breakfast when you’re sitting next to some of the greatest minds in the insurance industry. Take advantage of all the forum has to offer by joining networking tables based on the products you use or the topics you’re interested in discussing.
8:30 a.m. – 8:35 a.m.
Opening Remarks
Annmarie Fini, Vice President Customer Experience, Insurance Software and BPS, DXC Technology
8:35 a.m. – 9:30 a.m.
General Session | Keynote: Working Together to Prepare for the Future
Ray August, President, Insurance Software and BPS, DXC Technology
Join Ray August, along with members of the DXC team and special community guests, to kick off our time together. During this opening session, we’ll share how community feedback is shaping future investments, solution strategies and product roadmaps.
9:30 a.m. – 10:00 a.m.
General Session | Industry Insights: Trends in Insurance, Software and Services
Moderated by Eddie Jones, Director, Market Strategy, DXC Technology
Karlyn Carnahan, Head of Insurance, North America, Celent
Robert McIsaac, Head of Life Insurance, Annuities and Benefits, Aite-Novarica Group
From a twenty-year perspective, the changes in technology alone are breathtaking and it’s reasonable to expect the pace will continue if not accelerate. But which innovations demand our attention and add value to distribution, underwriting, risk management, customer service, and more? Please join us as we explore these issues and more with two of the leading insurance technology analysts.
10:00 a.m. – 10:15 a.m.
Break
10:15 a.m. – 11:00 a.m.
Life & Wealth Industry Keynote: Portfolio Modernization and Journey to the Cloud
Blake Bostwick, ISB Regional General Manager, DXC Technology
Alex Cox, Director, Global Insurance Contact Center Delivery, DXC Technology
Bryce Mohlenhoff, Regional General Manager, Americas, DXC Technology
Gloria Williams, Product Manager, Life & Wealth Americas, DXC Technology
Join DXC life & wealth (L&W) experts to explore the investments we’re making to maintain, extend and modernize our heritage of core admin systems – and support you with the services you need along the way. You’ll also see new capabilities in Life BPS through intelligent automation and gain insight into how DXC solutions can support your business with product design, new business and policy administration.
10:15 a.m. – 11:00 a.m.
Property & Casualty Industry Keynote: Preserving your Investments on the Path to Digitization
Joe Benson, Property and Casualty Americas Offering Manager, DXC Technology
Chris Charlton, Claims and Legal Offering Manager, DXC Technology
Dawn Cochran, General Manager, Americas Property and Casualty Insurance, DXC Technology
Join DXC property & casualty (P&C) experts to explore the commitments we’re making to help your business succeed, both now and in the future. We’ll detail how your Policy, Claims and Billing investments are being preserved with expanded capabilities and layered surround products, and you’ll see those enhancements in action. Plus, we’ll share service innovations around intelligent automation that can accelerate your processing productivity. Attendees will walk away with an increased understanding of the path to modernize and digitize.
10:15 a.m. – 11:00 a.m.
Reinsurance Industry Keynote: Launching DXC Assure Reinsurance for Long-Term Value and Collaboration
Bjørnar Evenshaug, Global Offering Manager, Reinsurance, DXC Technology
David Healy, Reinsurance Delivery Manager, DXC Technology
Andi Thomas, Reinsurance Build Lead, DXC Technology
Join DXC reinsurance experts for the launch of DXC Assure Reinsurance, the modernized reinsurance administration solution supporting all lines of business across assumed, ceded, P&C and Life. You will learn about key technology improvements, new value-add features, deployment options, including SaaS/Cloud, and the hassle-free upgrade path from our heritage solutions. Attendees will see DXC Assure Reinsurance in action and learn about services innovations designed to reduce TCO.
11:00 a.m. – 11:15 a.m.
Break
11:15 a.m. – 12:00 p.m.
Customer Panel Discussion | Journey to Modernization: Life & Wealth
Carmen Abreu, Senior Information Systems, Equitable Holdings
David Dooley, Head of Operations, Brighthouse Financial
Bill Murphy, Director, Enterprise Architecture, MassMutual
Moderated by Jon Aurit, Account General Manager, DXC Technology
During this interactive discussion, you’ll hear from several DXC customers regarding their modernization journey. Gain insight into the business priorities that prompted these customers to make changes, what they learned through the experience, results to date and plans for the future.
11:15 a.m. – 12:00 p.m.
Customer Panel Discussion | Perspectives on the Future of Property & Casualty Insurance
Brad McCormack, Vice President, Information Systems, Ohio Mutual Insurance Group
Robin Schroyer, Vice President of Information Services / CIO, Brethren Mutual
Mike Zimmerman, Claims Vice President, Goodville Mutual
Moderated by Dawn Cochran, General Manager, Americas Property and Casualty Insurance
What’s top of mind for P&C insurers? From challenges faced to opportunities on the horizon, this informative discussion will showcase expert perspectives on what’s next for the industry – and how insurers can leverage technology to get there.
11:15 a.m. – 12:00 p.m.
Community Discussion | Driving Value and Reducing Costs with DXC Assure Reinsurance
Bjørnar Evenshaug, Global Offering Manager, Reinsurance, DXC Technology
David Healy, Reinsurance Delivery Manager, DXC Technology
Andi Thomas, Global Development and Support Manager, Reinsurance, DXC Technology
Neil Woodman, Global Lead Reinsurance Specialist, DXC Technology
More than 150 re/insurers have chosen DXC reinsurance systems to run their businesses. In this session, you’ll hear directly from a few of them, gaining insight into the challenges they face, results they have achieved, as well as discussing value of recent DXC Assure Reinsurance solution features and innovations.
12:00 p.m. – 1:15 p.m.
Lunch
Continue conversations with your peers and DXC team members over lunch provided by an award-winning chef.
1:15 p.m. – 1:45 p.m.
The Connected Enterprise
Jeanne Johnson, US Insurance Consulting Leader, KPMG
Today’s businesses know that in order to survive and thrive they must be built around their customer, employee and partner experience, with an ability to continuously respond and adapt to ever-changing needs. In this session, KPMG’s Jeanne Johnson will share research-based insight into how your business can become a Connected Enterprise, delivering greater agility, resilience and growth.
1:45 p.m. – 2:15 p.m.
Advancing your Business Through Data
Brian Bacsu, Director, Architecture and Platform Engineering, DXC Technology
Insurance is a promise to deliver assistance when something goes wrong. This promise and everything that is associated with it are captured in data. In this session, we will discuss how DXC Assure Data Pipelines and Data Services help you make the most of your data and advance your business through data liberation, data insight and data integration.
2:15 p.m. – 2:30 p.m.
Break
2:30 p.m. – 3:45 p.m.
Roundtable Discussions
Hosted by Bryce Mohlenhoff, Regional General Manager, Americas, DXC Technology
To maximize your investment with DXC, collaborate with peers and members of the DXC team around strategies and solutions to drive your success. During this session, we’ll gather your feedback on what you heard throughout the day. What questions do you have? What excites you? We’ll bring questions to spark conversations – and you can too!
3:45 p.m. – 4:25 p.m.
General Session | Driving Outcomes Through our Insurance Ecosystem
Scott Kohn, President, IPsoft Digital, Amelia/IPsoft
Sully McConnell, Head of Insurance, Snowflake
Ralph Severini, Global Leader of Insurance Alliances, AWS
Moderated by Phil Karecki, Director of Partner Ecosystem, Insurance Software and BPS, DXC Technology
As we work together to modernize the insurance industry, partnerships are critical to our collective success. In this session, you’ll hear how insurers are working with DXC and our ecosystem to drive outcomes through joint solutions. Come away with illustrative examples of best practices for initiating your own project.
4:25 p.m. – 4:30 p.m.
Closing Remarks
6:30 p.m. – 9:30 p.m.
Evening Networking Event
Continue making connections during our evening event, filled with meaningful conversations and exceptional Lowcountry cuisine.
From a twenty-year perspective, the changes in technology alone are breathtaking and it’s reasonable to expect the pace will continue if not accelerate. But which innovations demand our attention and add value to distribution, underwriting, risk management, customer service, and more? Please join us as we explore these issues and more with two of the leading insurance technology analysts.
10:00 a.m. – 10:15 a.m.
Break
10:15 a.m. – 11:00 a.m.
Life & Wealth Industry Keynote: Portfolio Modernization and Journey to the Cloud
Blake Bostwick, ISB Regional General Manager, DXC Technology
Alex Cox, Director, Global Insurance Contact Center Delivery, DXC Technology
Bryce Mohlenhoff, Regional General Manager, Americas, DXC Technology
Gloria Williams, Product Manager, Life & Wealth Americas, DXC Technology
Join DXC life & wealth (L&W) experts to explore the investments we’re making to maintain, extend and modernize our heritage of core admin systems – and support you with the services you need along the way. You’ll also see new capabilities in Life BPS through intelligent automation and gain insight into how DXC solutions can support your business with product design, new business and policy administration.
10:15 a.m. – 11:00 a.m.
Property & Casualty Industry Keynote: Preserving your Investments on the Path to Digitization
Joe Benson, Property and Casualty Americas Offering Manager, DXC Technology
Chris Charlton, Claims and Legal Offering Manager, DXC Technology
Dawn Cochran, General Manager, Americas Property and Casualty Insurance, DXC Technology
Join DXC property & casualty (P&C) experts to explore the commitments we’re making to help your business succeed, both now and in the future. We’ll detail how your Policy, Claims and Billing investments are being preserved with expanded capabilities and layered surround products, and you’ll see those enhancements in action. Plus, we’ll share service innovations around intelligent automation that can accelerate your processing productivity. Attendees will walk away with an increased understanding of the path to modernize and digitize.
10:15 a.m. – 11:00 a.m.
Reinsurance Industry Keynote: Launching DXC Assure Reinsurance for Long-Term Value and Collaboration
Bjørnar Evenshaug, Global Offering Manager, Reinsurance, DXC Technology
David Healy, Reinsurance Delivery Manager, DXC Technology
Andi Thomas, Reinsurance Build Lead, DXC Technology
Join DXC reinsurance experts for the launch of DXC Assure Reinsurance, the modernized reinsurance administration solution supporting all lines of business across assumed, ceded, P&C and Life. You will learn about key technology improvements, new value-add features, deployment options, including SaaS/Cloud, and the hassle-free upgrade path from our heritage solutions. Attendees will see DXC Assure Reinsurance in action and learn about services innovations designed to reduce TCO.
11:00 a.m. – 11:15 a.m.
Break
11:15 a.m. – 12:00 p.m.
Customer Panel Discussion | Journey to Modernization: Life & Wealth
Carmen Abreu, Senior Information Systems, Equitable Holdings
David Dooley, Head of Operations, Brighthouse Financial
Bill Murphy, Director, Enterprise Architecture, MassMutual
Moderated by Jon Aurit, Account General Manager, DXC Technology
During this interactive discussion, you’ll hear from several DXC customers regarding their modernization journey. Gain insight into the business priorities that prompted these customers to make changes, what they learned through the experience, results to date and plans for the future.
11:15 a.m. – 12:00 p.m.
Customer Panel Discussion | Perspectives on the Future of Property & Casualty Insurance
Brad McCormack, Vice President, Information Systems, Ohio Mutual Insurance Group
Robin Schroyer, Vice President of Information Services / CIO, Brethren Mutual
Mike Zimmerman, Claims Vice President, Goodville Mutual
Moderated by Dawn Cochran, General Manager, Americas Property and Casualty Insurance
What’s top of mind for P&C insurers? From challenges faced to opportunities on the horizon, this informative discussion will showcase expert perspectives on what’s next for the industry – and how insurers can leverage technology to get there.
11:15 a.m. – 12:00 p.m.
Community Discussion | Driving Value and Reducing Costs with DXC Assure Reinsurance
Bjørnar Evenshaug, Global Offering Manager, Reinsurance, DXC Technology
David Healy, Reinsurance Delivery Manager, DXC Technology
Andi Thomas, Global Development and Support Manager, Reinsurance, DXC Technology
Neil Woodman, Global Lead Reinsurance Specialist, DXC Technology
More than 150 re/insurers have chosen DXC reinsurance systems to run their businesses. In this session, you’ll hear directly from a few of them, gaining insight into the challenges they face, results they have achieved, as well as discussing value of recent DXC Assure Reinsurance solution features and innovations.
12:00 p.m. – 1:15 p.m.
Lunch
Continue conversations with your peers and DXC team members over lunch provided by an award-winning chef.
1:15 p.m. – 1:45 p.m.
The Connected Enterprise
Jeanne Johnson, US Insurance Consulting Leader, KPMG
Today’s businesses know that in order to survive and thrive they must be built around their customer, employee and partner experience, with an ability to continuously respond and adapt to ever-changing needs. In this session, KPMG’s Jeanne Johnson will share research-based insight into how your business can become a Connected Enterprise, delivering greater agility, resilience and growth.
1:45 p.m. – 2:15 p.m.
Advancing your Business Through Data
Brian Bacsu, Director, Architecture and Platform Engineering, DXC Technology
Insurance is a promise to deliver assistance when something goes wrong. This promise and everything that is associated with it are captured in data. In this session, we will discuss how DXC Assure Data Pipelines and Data Services help you make the most of your data and advance your business through data liberation, data insight and data integration.
2:15 p.m. – 2:30 p.m.
Break
2:30 p.m. – 3:45 p.m.
Roundtable Discussions
Hosted by Bryce Mohlenhoff, Regional General Manager, Americas, DXC Technology
To maximize your investment with DXC, collaborate with peers and members of the DXC team around strategies and solutions to drive your success. During this session, we’ll gather your feedback on what you heard throughout the day. What questions do you have? What excites you? We’ll bring questions to spark conversations – and you can too!
3:45 p.m. – 4:25 p.m.
General Session | Driving Outcomes Through our Insurance Ecosystem
Scott Kohn, President, IPsoft Digital, Amelia/IPsoft
Sully McConnell, Head of Insurance, Snowflake
Ralph Severini, Global Leader of Insurance Alliances, AWS
Moderated by Phil Karecki, Director of Partner Ecosystem, Insurance Software and BPS, DXC Technology
As we work together to modernize the insurance industry, partnerships are critical to our collective success. In this session, you’ll hear how insurers are working with DXC and our ecosystem to drive outcomes through joint solutions. Come away with illustrative examples of best practices for initiating your own project.
4:25 p.m. – 4:30 p.m.
Closing Remarks
6:30 p.m. – 9:30 p.m.
Evening Networking Event
Continue making connections during our evening event, filled with meaningful conversations and exceptional Lowcountry cuisine.
7:00 a.m. – 8:00 a.m.
Networking Breakfast
Breakfast wouldn’t be complete without coffee and conversations – and we’ll have plenty of both as we start our final day together.
8:00 a.m. – 9:00 a.m.
The Next 20 Years
Ray August, President, Insurance Software and BPS, DXC Technology
Bill Pieroni, Chief Executive Officer, ACORD
What does the future look like for the insurance industry? What software and service innovations would you like to see as we look toward the next 20 years? In this session, we’ll explore valuable feedback from the DXC community, along with new insights from ACORD.
9:00 a.m. – 9:15 a.m.
Break
9:15 a.m. – 9:45 a.m.
Lessons on Winning and Innovating: Fireside Chat with Andy Cole
Andy Cole, Manchester United Club Ambassador and Former Player
Callum Gibson, Head of Customer Success, Insurance Software and BPS, DXC Technology
With 1.1 billon fans and followers, Manchester United is one of the biggest sports clubs and brands in the world built upon a passionate global community, the commitment of its players and a focus on continually striving to win the Manchester United way. In this session, Andy Cole, one of the club’s all-time great forwards, will share lessons in winning as a team, connecting with fans and always being willing to innovate, relating his experiences on the field to our DXC Connect global insurance community.
9:45 a.m. – 10:05 a.m.
Our Customer Community
Annmarie Fini, Vice President Customer Experience, Insurance Software and BPS, DXC Technology
Callum Gibson, Head of Customer Success, Insurance Software and BPS, DXC Technology
While our time together at DXC Connect Executive Forum may come to an end, the learning and collaboration will continue. In this final session, we’ll highlight ways to stay involved, such as our Customer Advisory Councils and Product Advisory Groups, to promote our continued collaboration as we drive the future of insurance together.
10:05 a.m.
Departures
10:30 a.m. – 4:30 p.m.
Golf Experience
Deepen the connections you’ve made over a round of golf at one of the top 25 golf courses in the U.S., The Ocean Course at Kiawah. Round-trip transportation will be provided from The Charleston Place and Charleston International Airport or for return to The Charleston Place. There is limited availability for this experience; please register to secure your spot!
11:00 a.m. – 1:30 p.m.
Manchester United Experience
DXC is committed to our customer community, as well as the communities in which we live and work. During this activity that will include lively conversation but no football, forum attendees will get to know our guest speaker(s) better over lunch and will then participate in a leadership development activity with local youth. There is limited availability for this experience; please register to secure your spot!
11:00 a.m. – 2:00 p.m.
Charleston Culinary Experience
Network with other attendees during this hands-on culinary experience. You’ll discover why Charleston is one of the top culinary destinations in the country as you taste some of its most celebrated cuisine. There is limited availability for this experience; please register to secure your spot!