Everest Group recently released its report titled “Property and Casualty (P&C) Insurance BPO – Service Provider Landscape with Services PEAK Matrix® Assessment 2020.”

This report analyzed the changing dynamics of the property and casualty insurance landscape and assesses service providers across several key dimensions. In this report, Everest Group detailed assessments of 21 property and casualty insurance BPO service providers, based on their vision, capabilities, and market impact, and looked at their relative positioning on the Everest Group PEAK Matrix® for property and casualty insurance BPO. 


Everest Group noted that combined IT/BPS capabilities, a large-scale property and casualty insurance-focused resource base, and an experience of servicing the most expansive client base positioned DXC as a competitive partner for insurers. DXC continues to have a noteworthy presence in the UK property and casualty market with its domain knowledge for Lloyd's market participants and localized delivery through Xchanging. Additionally, DXC is complementing its proprietary technology portfolio such as POINT IN with digital-led partnerships such as Duck Creek, IBM Watson, and insurtechs.


As a part of this report, Everest Group updated its classification of 21 property and casualty insurance BPO service providers on the Everest Group PEAK Matrix® into the three categories of Leaders, Major Contenders, and Aspirants.

The PEAK Matrix® is a framework that provides an objective, data-drive, and comparative assessment of property and casualty insurance BPO service providers based on their absolute market success and delivery capability.