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Reinvent business processes for better outcomes

Modernise your operations to a digital business model with business process services that improve the customer experience, optimise business processes, lower costs and increase agility. 

Embracing insurance ecosystems to manage change

The right insurance ecosystem enabled by a digital insurance platform can accelerate the consumption of new technology and new data sources to support new products. It also provides an approach to transformation with the flexibility to respond quickly to future change. 


13,000+ DXC business process experts support 225 customers in 100 countries


250M+ customer interactions managed each year in 28 different languages


13M insurance policies and contracts administered by DXC, and 80M loans processed annually


DXC is a licensed third-party administrator in the United States and Canada. In June 2021, DXC was granted an Australian Financial Services (AFS) license to deliver claims handling and settlement services aligning with the Australian Securities and Investment Commission (ASIC) obligations and requirements.


Offerings

Insurance BPaaS

Accelerate growth and advance transformation initiatives while reducing complexity and costs with the help of our people, processes, insurance technology and industry-leading conversion practices.

Insurance Software

DXC Assure, an integrated software solution, helps insurers worldwide support digitally savvy consumers and manage the dual agenda of building the new and tackling the legacy.


Banking BPO

Modernise bank operations and deliver business outcomes through our core banking solutions, including card, payment and loan processing, with our digitally driven BPO solutions.  


Finance and Accounting

Reinvent your operational framework across finance and accounting with our expert services to reduce cost and risk, increase automation and compliance, and optimise working capital for growth.


Contact Centre Experience

Enable your business, transform customer experience and gain efficiency across the customer life cycle with virtual agent services and data-driven insights from our hybrid, digital-first contact centre operations. 

Lloyd’s and London market insurance companies tap DXC to transform the world’s largest insurance marketplace

“With the respective commitments of DXC, Lloyd’s and the entire London market, we have the capabilities to transition to a single platform solution that will provide automated processing and accounting for the market, a substantial reduction in operating costs, and offer customers a much faster, better service.”

John Neal
CEO
Lloyd’s

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ISG names DXC a Leader in six insurance quadrants

  • Life & Retirement BPO Services U.S.
  • Life & Retirement BPO TPA Services U.S.
  • Property & Casualty BPO Services U.S.
  • Property & Casualty BPO Services Australia
  • Life & Retirement Platforms U.S.
  • Property & Casualty Platforms U.S.

DXC Insurance BPaaS and BPO services help you optimize and transform your operations, lower costs, increase agility and open new channels for growth. Our people, technology and best practices improve and automate highly complex business processes across front, middle and back offices — while facilitating customer experience transformation.

We modernize your operations with digital capabilities, agile processes and data-driven insights to help you achieve better outcomes, greater operational efficiency and faster growth. Tap into our deep experience in insurance, banking, and finance and accounting, and rely on our hybrid, digital-first contact centers to unify your end-to-end business processes. 


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Banking and Capital Markets

NatWest Group

DXC reinvented the bank's legacy process to reduce risk and boost compliance, avoiding £50 million annually in fraud losses.
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Technology Services

Contact centre transformation

Amazon Connect helps DXC transform contact centres to provide the agility and scalability needed to deliver a seamless digital customer experience.
NTA train on tracks

Travel, Transportation and Hospitality

National Transportation Authority (NTA)

NTA turned to DXC for personalised, streamlined contact center services in support of its integrated ticketing system.

Ensuring enduring insurers

Based on interviews and research in insurance and other regulated industries, we have identified 10 practical and replicable provocations for insurers to focus on.
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NelsonHall names DXC a leader

NelsonHall recognises DXC as a Leader in Life, Annuities & Pension: Operational Transformation services.
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Watch customer satisfaction soar with simplified interface to data

Promote customer experience transformation with a single CSR interface that streamlines professionals’ interactions with back-office systems.

Partners and key collaborators

AWS

Reimagine insurance business processes in the cloud and create business value with DXC and AWS.

IBM

Accelerate self-service adoption rates with DXC's conversational AI solution based on IBM Watson.

Microsoft

Modernise for tangible cloud, workplace and application business results with DXC and Microsoft.

ServiceNow

Automate and optimise workflows and processes to accelerate enterprise transformation.

Creative Virtual

Leverage conversational AI services  based on Creative Virtual's industry-leading V-Person technology and V-Portal platform.